Scaled Customer Success Manager

Join us to scale customer impact and shape the future of work at Simployer!

At Simployer, we are dedicated to simplifying work-life for our clients by delivering innovative solutions that enhance their everyday business operations. We are currently seeking a dynamic and experienced Scaled Customer Success Manager to join our team and help us drive our mission forward.

What We Offer

• Collaborative Culture – Join a supportive, dynamic team dedicated to learning and growth.
• Professional Development – Access opportunities to expand your skills and grow within the organization.
• Competitive Compensation – Enjoy a market-aligned salary and benefits package.
• Real Impact – Make a significant impact on our products, clients, and business.

About the Role

We’re expanding our Nordic Customer Success team and looking for a Customer Success Manager who is passionate about creating value at scale. This isn’t just about managing customers. It’s about shaping how we serve and support a rapidly growing customer base in smarter, more scalable ways. By joining us, you’ll play a vital role in building the very foundation for what Customer Success means in the digital era - not just at Simployer, but across the HR tech landscape.

You’ll be joining a strong and ambitious team in Norway, working side-by-side with expert CSMs, Revenue Operations, Customer Marketing, Product, and our Care team. Your focus? Our Expert Help customers - a large and diverse segment - where you’ll lead initiatives that improve adoption, drive retention, and create measurable impact across the full customer lifecycle.

This role is key to our long-term strategy: What you create here will influence not just your customers, but the success model for our entire CS organization.

What You Will Do:

• Run strategic, one-to-many engagement programs such as webinars, lifecycle campaigns, and digital content.
• Own the full customer journey - onboarding, adoption, renewal - for a large and varied customer base.
• Monitor customer health and proactively address churn signals using data tools like Planhat and Power BI.
• Collaborate across Product, Marketing, Customer Care and Expert Advisors to align strategy and insights.
• Continuously improve automation and digital touchpoints to enhance the customer experience.
• Contribute to define and shape a high-performing, scalable Customer Success model that will grow with Simployer.
• Work closely with other Scaled CSMs as part of a strong and ambitious Nordic CS team and drive consistency and innovation across markets.

What You Will Bring to the Team:

• A background in Customer Success, Account Management, or digital customer engagement.
• A data-driven mindset and strong analytical skills - you're not afraid to dive deep into dashboards.
• Experience managing large portfolios using automation and digital tools.
• Experience using tools like Planhat, Salesforce, and Power BI, or the ability to learn them quickly.
• A proactive, structured, and collaborative approach - you're motivated by ownership and forward momentum.
• Collaborative team player with the ability to see the big picture.
• Excellent communication skills in Norwegian, and English (written and verbal).

It's a Plus if You Also Bring:

• Experience in B2C or personalized digital communication at scale
• Familiarity with A/B testing, chatbots, or self-service channels
• A Master’s degree or certifications in digital strategy, analytics or customer success

Message from the Hiring Manager:

Hi - I’m Roar, Head of Customer Success in Norway.
In Simployer we’re passionate about helping our customers succeed with smart solutions that truly make a difference.
I care deeply about learning, development, and strong support – and I’ll make sure you get the coaching and freedom you need to grow in your role. You’re joining a team that truly cares, and I’m excited to have you with us.
Looking forward to working with you!

— Roar Hildebrandt, Head of Customer Success Norway

Why Join Simployer?

By joining Simployer, you’ll be part of a dynamic, inclusive, and innovative workplace. You’ll have access to unlimited resources and extensive industry experience while working with a variety of exciting products. We’re building something big — join us and be part of a culture that values your growth and success. Together, we’ll change the HR tech game!

Our Hiring Process:

1. Intro Chat: A quick con