Customer Journey Analyst (f/m/x)

Job Description

Choose challenge. Choose pace. Choose growth.

Our pioneering team of marketing experts uses data-driven insights to run efficient performance marketing and improve the customer journey. We operate all acquisition marketing and conversion optimization activities fully in-house, giving you the best environment for a steep learning curve.

In your role as a Customer Journey Analyst you will constantly have an eye on customer behaviour on our platforms and report the data to stakeholders. Are you data-driven and passionate about analytics? Then you are exactly who we are looking for! Learn more about the position below and apply! 

Our offer

• Once a unicorn, now a listed public company, be part of our success story!
• Your work-life balance and working from home are part of our culture, so we offer you working from home options, flexible working hours and 30 days of vacation
• We invest in your personal and professional growth with a dedicated education budget for online courses, conferences and trainings
• More than 90 different nationalities make up for a truly international and diverse working environment
• We offer discounts on well-known brands like Flaconi, Bosch, Apple and Sky, as well as special offers on used cars for you, your family and your friends
• Stay Mindful! We believe that mental well-being is crucial for your personal and professional success. Release tension with free access to Headspace!

Your new role

• Collaborate closely with Marketing and Product teams to develop and optimize the user journey of Autohero using qualitative and quantitative insights
• Turn business requirements into easy-to-digest reports in Tableau, monitoring the trends and enriching it with your interpretation to different levels of management
• Analyze our customer data to derive insights and levers to improve step and funnel conversion rates
• Enlighten strategic decisions with detailed analysis of our customer preferences and behaviours
• Participate to shape the customer experience on an e-commerce platform disrupting the used cars market

Your skills

• Proven work experience with a strong analytical background (preferably from e-commerce)
• First experience with SQL and Google Analytics
• Confident usage of Tableau, Excel or similar tools  
• Familiarity with the technical aspects of website features, data-driven with attention to details
• Fluency in English is a must, other European languages are nice to have!

You do not meet 100% of the requirements? Take your shot and apply anyway! We offer room for growth and challenges to learn from.

Contact
Joanna Sinicka
joanna.sinicka@auto1.com

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.