Customer Success Specialist - French and English-speaking Markets

Looking for your next career challenge? Or just poking around? 👀 Whether curiosity or ambition brought you here, Avantio could be exactly what you’re looking for!

Who are we?

We don’t want to bore you with another endless company biography. Here’s a quick snapshot of what we do! 🔎 We build cloud-based software to help vacation rental agencies manage and distribute their properties in our all-in-one tool 🌐. Moreover, we create custom websites for our clients.

👉 Want to know more? Here you can get to know us better https://www.youtube.com/watch?v=n4aeLa2MUnA

But technology and innovation are just a part of it. The real engine behind Avantio is our people 👥. We’re a Valencian Saas company with a global mindset and +200 professionals from +28 different nationalities 🌎. Our HQ is located in sunny Valencia 🍊, we recently opened an office in Mexico, and we have a sales team working remotely from Florida (USA) 🙌.

What brings us together? Our experience, professionalism, and passion for what we do.

Ready to join the team? 🚀

What you’ll be doing (and who with)

The Customer Success team is a key player, as it is an opportunity generator in customer relationship management. This department comes into play once our product has been sold, and works towards the success of the product and the benefit of the customer.

Therefore, the main goal of the CS team is to understand in depth the business of our partners, knowing exactly which of our products can help them develop their business.

On the other hand, it will be oriented to increase software adoption among customers increasing their loyalty, so that their business is strengthened.

The Customer Success Specialist role will have the following functions:

• Customer Relationship Management.
• Maintain strong, long-term relationships with existing customers.
• Act as the primary point of contact for customer enquiries.
• Understand customer needs and ensure that software products or services meet those needs.
• Implement and develop processes to improve usage and satisfaction at different levels of existing customers.
• Ensure that customers effectively use and fully benefit from software solutions.
• Resolve customer issues or concerns quickly and efficiently, working with internal teams where necessary.
• Identify opportunities for cross or up-selling within current accounts.
• Work closely with technical support, development and product teams to manage implementations, resolve technical issues and ensure delivery of upgrades or new functionality.
• Provide detailed reporting on customer product needs for possible development.
• Regularly track account performance, report key metrics and analyse data to identify improvements.
• Inform the customer about product updates, new features or enhancements.
  

What are we looking for?

• Bilingual English and French speaker.
• High level or bilingual in Spanish
• 2- 3 years of work experience in sales or account management.
• Solid knowledge of software products (SaaS).
• Excellent communication and negotiation skills.
• Ability to solve problems in an efficient and customer oriented manner.
• Proficient in the use of CRM such as Salesforce and other customer management tools.

Useful:

• Previous experience in account management in the software or vacation rental sector.
• Familiarity with B2B and sales processes.
• Attention to detail, strong organizational skills and a focus on the quality of work.
• Ability to work in a dynamic and goal-based environment.
• Average knowledge of excel.

What do we offer?

Yes, we have fresh fruit at the office 🍏, coffee, tea, and several types of milk. We also have a ping-pong table and fun Xmas dinners 🎄. But we know those aren’t what will make you join the team.

Let’s go to what really matters…

📝 Stable full-time contract

💸 Salary: 22k + bonus.

☀️ Flexibility that fits your life: hybrid work (3 days at home, 2 at the office each week), flexible working hours, an afternoon off for children's birthdays, and support during their first days at school. We care about your life outside of work 🧡

�