Customer Solutions Manager, AWS Automotive, Auto & Manufacturing - CSM

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities
We are seeking a Senior Customer Solutions Manager (CSM) to join our Automotive & Manufacturing organization, where you will work with one of the largest and most complex Automotive OEM in the world, and enable their multi-year journey to the cloud. In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer.



A day in the life
In the role, you will be a critical partner to our Global Automotive customers, leveraging your delivery experience with large scale transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.

You will lead complex engagement teams in Europe, North America, and Latin America and define a strategic approach to engagement in additional regions such as South Africa, India, and China. You will work as the single-threaded delivery leader and strategic business partner helping customers achieve their business outcomes and drive innovation throughout the engagement life cycle. This leadership includes identifying and responding to business drivers within diverse customer automotive manufacturing environments and IT teams. You will define and plan complex integrated workstreams for delivery by builders within AWS, the customer, and multiple partners and vendors and communicate results through executive level and detailed status and financial reports.

In this role, you will enable stakeholder alignment, build team cohesion, and manage project risks while working with the Global Account Manager, Partner Manager, Enterprise Service Manager, and Service team representatives, as well as Training & Certification, Marketing, Legal, Finance, and Operations. You will lead a combined AWS team of ProServe consultants, partner managers, and solutions architects to deliver digital transformation projects with the customer following Amazons' innovation tenets. You will engage customer and AWS executives to define program strategy, remove blockers, and resolve funding issues. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customer’s key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.

At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.

Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.

Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact? Come build the future with us.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customer