Renewals Manager Sr

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.


About the Opportunity
The Renewals Manager Senior plays a key role in ensuring recurring revenue growth and retention across a portfolio of enterprise and strategic customers. As a core member of the Revenue Operations team, this role manages the end-to-end renewal lifecycle — driving timely execution, accuracy, and alignment with customer and business objectives.
You will collaborate closely with Customer Success, Sales, Finance, and Legal to ensure seamless renewal processes, mitigate risks, and identify opportunities to strengthen customer relationships and expand revenue.
What You’ll Get to Do
• Manage Renewal Execution: Own the full customer-facing renewal lifecycle for a defined portfolio of enterprise and strategic accounts — from initiation through contract completion.
• Ensure Accuracy and Compliance: Prepare renewal contracts in partnership with Finance and Legal, ensuring all terms meet internal standards and policy requirements.
• Collaborate Cross-Functionally: Partner with Customer Success Managers and Sales teams to ensure renewals align with account strategies and customer objectives.
• Protect and Grow Revenue: Maintain high Net Revenue Retention (NRR) by identifying and escalating expansion or upselling opportunities to appropriate teams.
• Forecast and Report: Maintain renewal forecasts and dashboards within CRM and renewal management systems, ensuring data accuracy and timely reporting.
• Identify and Mitigate Risk: Proactively assess potential renewal risks, engage with internal teams to address issues, and ensure customer satisfaction through resolution.
• Contribute to Process Improvements: Recommend and implement enhancements to renewal workflows, templates, and tools that improve efficiency and predictability.
• Support Internal Alignment: Serve as a liaison between revenue operations, legal, and customer-facing teams to streamline communication and ensure cohesive execution.
Skills and Experience We Value
• Experience: 5–8+ years in SaaS, technology, or enterprise software within renewals, revenue operations, or customer success.
• Renewal Expertise: Demonstrated ability to manage complex renewals, negotiate terms, and maintain accuracy under tight timelines.
• Analytical Skills: Strong ability to analyze data, interpret renewal metrics, and maintain accurate forecasting.
• Communication and Collaboration: Excellent cross-functional communication skills with proven experience working with Sales, Finance, and Legal teams.
• Customer Orientation: Deep understanding of customer lifecycle dynamics and ability to align renewal outcomes with long-term customer value.
• Technical Proficiency: Skilled in CRM, CPQ, and contract tools such as Salesforce, Conga, or DocuSign.
• Organizational Skills: High attention to detail, structured work habits, and the ability to manage multiple priorities simultaneously.
• Problem Solving: Adept at identifying challenges, proposing solutions, and executing process improvements.


What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
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