Senior Project Manager Retail Operations (f/m/x) @ Carl Zeiss Extended Reality (XRX)

At ZEISS Extended Reality (XRX), a newly established global Strategic Business Unit in the scale-up phase, we are dedicated to innovation and excellence. Our goal is to deliver cutting-edge XR vision correction and optical systems to consumers around the world, ensuring we are the preferred partner in the XR market. We empower our customers and individuals with solutions that enhance productivity and change the way we work and live.    

The Senior Project Manager – Retail Operations holds global accountability for the design, governance, and continuous evolution of a compliant, scalable, and increasingly automated order entry processing incl. prescription validation framework within XRX Business Unit.  

The role combines strategic governance architecture with structured operational oversight of respective service center execution. It ensures regulatory integrity, system robustness, and consistent global execution standards. 

Your role  

• Own global order entry process for D2C and B2B, including prescription validation, escalation, compliance, and governance framework 

• Lead global service center performance: capacity planning, SLA monitoring, quality, productivity, and efficiency improvements aligned with growth and automation 

• Design and govern automation roadmap and workflow architecture, translating business rules into scalable, auditable systems with IT and Regulatory 

• Drive cross-functional governance and prioritization with Process Owners, IT, Compliance, Data Protection, and Commercial to manage risks and system enhancements 

• Manage senior B2B customer engagement on prescription validation, aligning solutions with governance, strategy, and budget 

• Own global KPI framework for prescription validation, defining reporting standards and enabling data-driven decisions across