Client Service Officer | Northern NSW | Homes NSW

Client Service Officer
Northern NSW | Homes NSW

 

 

• Location: Grafton NSW
• Employment: Temporary 12 month role with potential for extension
• Clerk Grade 2/4, Base Salary range $74,803pa - $86,593pa plus superannuation & annual leave loading and other fringe benefits
• opportunities for learning, development, and internal career progression 

 

Your role

 

Client Service Officers are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.

As a Client Service Officer, you will have a strong client focus and a commitment to culturally sensitive customer service. You will be passionate about making a difference and delivering innovative solutions for people in social housing, people experiencing homelessness or at risk of becoming homeless.

You will be flexible, willing to work at times that support engagement with people experiencing homelessness and be committed to delivering better outcomes for clients.

 

What you’ll do

 

You will be working directly with a range of support services and clients in their home, as well as in the community, delivering a range of housing assistance options that are tailored to meet the needs of our clients.

 

Tenancy Team:

• Visiting Tenants in their homes on a regular scheduled basis.
  • Working with tenants to resolve arrears and / or property care concerns.
  • Providing support and advice to resolve instances of anti-social behaviours within tenancies and surrounding neighbourhoods.
  • Working with clients at the counter or over the phone.
  • Processing and assessment of applications and enquiries using relevant legislation, policies and procedures.
  • Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
  • Ability to link in with and collaborate with a range of Government and non-Government services to provide specialist support to individuals and families to assist in sustaining tenancies identifying and addressing barriers to successful engagement with HOMES NSW
  • Using a range of technologies including IPAD, online phone system and online forms.

 

 

• Access & Demand Team:
  • Work directly with clients and their advocates to provide advice and assistance on housing options, processing and assessment of applications and enquiries based on assessment of eligibility and client need and in keeping with relevant legislation, policies, and procedures.
  • Rostered shifts working with clients at the counter or over the phone.
  • Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s).
  • Using a range of technologies including IPAD, online phone system and online forms.