Client Partner - Account Manager Retail & CPG

• Location - Seattle, WA (Remote) with travel to EXL offices and client sites as needed for business purposes

• Base Salary - $150k - $180k depending upon experience plus annual bonus 

• To learn about the total rewards EXL offers please visit us at: https://www.exlservice.com/us-careers-and-benefits

The Diversified Industry Group Business Unit spans multiple industries and verticals, including retail, CPG, energy and infrastructure, and mobility. With a strategic focus on growth, the unit seeks to expand its footprint while strengthening relationships with specific clients and pursuing similar industry opportunities.

We are looking for an experienced Account Manager / Client Partner to lead initiatives aimed at deepening our engagements with existing Retail & CPG Industry clients. This role requires a dynamic individual who can leverage industry expertise, foster relationships, and drive revenue growth in line with the organization’s strategic priorities.

Responsibilities: The Retail & CPG Account Manager / Client Partner role will manage relationships across an assigned set of Retail & CPG industry accounts and will be responsible for driving revenue growth and manage customer interactions related to service delivery.

The Retail Account Manager / Client Partner will also work with other leaders within EXL to provide the best solutions that align with client’s strategic priorities and drive high value growth within client organizations through EXL’s data & AI led approach.

• Client relationship management and growth: manage assigned client relationships across retail and CPG.
• Grow revenue within the assigned portfolio by developing new relationships across multiple buying centers and increasing presence across client relationships.
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.

Required Qualifications:

• Bachelor’s degree preferably with a Major in Business
• At least 10 years of experience in either management positions at large Retail or CPG organizations and/or in Consulting, Data Management, Analytics or BPO industry (with recent experience working with a Retail or CPG client portfolio). 
• Significant business development, program and delivery management experience to Retail and/or CPG clients. 
• Understanding client P&Ls, KPIs, and operating models
• Track record as client partner in rapidly growing client relationships
• Track record of interacting and building relationships at CXO level
• Strong executive presence
• Hands-on experience with RFP responses, proposal creation, content development and leading proposal presentations
• Experience in solution shaping & value framing turning business problems into AI/data use cases
• Strong leadership, interpersonal, communication, and presentation skills
• Strong knowledge and understanding of AI / ML concepts, promise of Generative AI and data fundamentals (data quality, pipelines, governance, privacy)
• Experience collaborating with large, multi-location teams in a matrix structure
• Work authorization is required. At this time, we are not able to provide visa sponsorship.