Technical Information Specialist

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

 

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

 

Primary Location: United States (US) - Iowa  - Urbandale  
Function: Customer & Product Support
Title: Technical Information Specialist - 105188 
Onsite/Remote:Onsite Position

 

Note: Relocation assistance is not provided.

 

The Part-Time Student Program is primarily designed to augment the Company’s regular full-time staff and is for students who work in parallel to their school schedule YEAR-ROUND.

Your Responsibilities

 

As a Technical Information Specialist for the Enterprise Technical Information Development (ETID) organization, you will provide technical leadership in the development of publications including operator’s manuals, onscreen help, instructions, repair manuals, and diagnostic manuals for Intelligent Solutions Group (ISG), to deliver effective, high-quality technical information enabling distinctive uptime experience for our customers.  In addition, you will: 

 

• Collaborate with Aftermarket & Customer Support counterparts to identify key technician diagnostic and repair opportunities for current products
• Work in partnership with product engineering and customer support engineering to define hardware, software, and technical publication improvements supporting Design for Diagnostics and Diagnose in <1hr. initiatives, increasing dealer technician efficiency and product uptime
• Support technical information project leader and training development specialist to create and execute a technical information development plan that meets quality, cost, and schedule requirements
• Lead and support technical publications development activities by identifying, scoping, and assigning work to internal and external content development resources
• Provide support and guidance to global authoring resources to ensure content is adhering to quality standards
• Ensure quality technical content by owning and driving content review processes
• Lead and support technical information innovation special projects, including standards development, supporting continuous improvement and Lifecycle Support

 

VISA Sponsorship is NOT Available for this position

 

What Skills You Need

 

• Knowledge in software principles, theory, and practice
• Experience with design or troubleshooting of components and systems
• Effective organizational skills and the ability to manage competing priorities
• Experience in decision making and driving high levels of customer satisfaction
• Strong communication, collaboration, and relationship management skills
• Ability to work a flexible schedule (early morning/evening) when necessary to support global business needs
• Ability and willingness to travel domestically and internationally, up to 25%

 

What Makes You Stand Out

 

• Ability to influence without authority, adapt with ease, and overcome adversity.
• A team player who helps to build a highly engaged and energized work environment, modeling the organization vision, linking that vision to daily activities.
• Experience working with global teams, software developers, and cross-functional stakeholders.
• Previous work experience in one or more of the following:  technical training instructor, engineering, Aftermarket & Customer Support roles including but not limited to; field customer support (TCSM), machine support, machine health, Customer Support Planner, Customer Support Engineer, technician, and technical training development.

Education

 

Ideally you will have a degree or equivalent related work experience in the following:

 

• Bachelor’s degree in engineering, engineering technology, agronomy, ag sciences, business, or marketing or equivalent related work experience

 

At John Deere, you are empowered to create a career that will take you to