Manager, Technical Program Management

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team & Role

The Quality Engineering Program Management team, which is part of ServiceNow’s Release Management team, takes large, company-wide, highly visible programs from vision to release. We facilitate ServiceNow’s overall release process through key partnerships with technology and business stakeholders. We work hard to ensure high quality on-time releases that delight our customers.

This position reports to: Senior. Manager, Quality Engineering Program Management

You will lead the Quality Engineering (QE) Program Management team within Release Management which consists of 4 primary job functions:

• QE Program Management – Ensure the successful delivery of QE programs.  Delight our business partners and stakeholders with strong execution that achieves program objectives and creates meaningful business outcomes.
• Analytics / Insights - Provide business insights and recommendations to our executive team and leaders throughout ServiceNow to fundamentally improve how we serve our stakeholders.
• Process Improvement – Bring thought leadership to create a vision of the future for the team. Use that vision to drive process improvement efforts that streamline existing processes, evolve the “playbook”, and scale operations.
• Management – Manage a team of engaged and motivated Program Managers and Analysts.

With a combination of exceptional leadership skills, strong analytical skills coupled with insatiable curiosity, and a “get stuff done” mindset, you’ll help us drive important changes that will shape the future of ServiceNow!

Qualifications

What you get to do in this role:

• Guide and provide direction for employees to meet business outcomes and personal objectives.
• Drive large cross-functional programs that require tight execution deadlines while also ensuring on-going operations run flawlessly.
• Be the voice of reason, methodically working through urgent, high-risk situations.
• Provide leadership and strategic intelligence to streamline current processes and create a vision for the future.
• Optimize business requirements and marry them with tooling, analytics, and communications initiatives.
• Improve stakeholder experience by understanding stakeholder needs and balancing those with operational objectives.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• A desire to thrive in a rapid growth, fast-paced environment and adapts well to change; can act with urgency.
• Excellent leadership and proven people skills.
• Experience delivering and running large scale programs.
• Strong customer orientation.
• Ability to make decisions quickly and independently, utilizing data and facts to validate those decisions.
• Ability to communicate well at all levels of an organization and across all functions.
• Data analysis capabilities to use data to drive business outcomes and validate solutions.
• Experience with Cloud services / SaaS products is desirable.
• PMP, Six Sigma and/or Agile certifications are a plus.
• Experience with ServiceNow Platform

Basic Qualifications:

• 8+ years experience program management that include 3+ years of global people management. 
• Driving Quality Engineering initiatives.
• Coordinating testing for large scale releases. 

JV20
#MR24

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally off