Director, Experiential Production

Company Description

Part of dentsu, Dentsu Creative is a Global Creative Network that transforms brands and businesses through the power of Modern Creativity. Led by Global Chief Creative Officer Fred Levron, 9,000 experts across the globe work seamlessly together to deliver ideas that Create Culture, Shape Society and Invent the Future. Dentsu Creative was launched in June 2022 to address a client need for simplicity.

dentsu creative is a collective of agencies at the forefront of culture and innovation. Formed in January of 2021, we are one of the most globally awarded teams across the Dentsu network. Composed of dentsuMB, 360i, and Isobar, amongst other notable agencies, we work with clients to provide solutions that meet people at every single point of their brand journey and are committed to upholding a culture of diversity, equity, and inclusivity.

We are champions for meaningful progress, and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Job Description

The Director of Experiential Production will be responsible for supporting the VP of Experiential Production in helping to lead internal producers and external suppliers on several simultaneous projects. This position will manage/support key client projects with a ranging scope size, from production brief to implementation. These responsibilities include managing, monitoring, and maintaining the project scope, task timeline, operating budget, required staff/resources, and overall quality of the resulting deliverable.  

The Director of Experiential Production supports external client relationships and is responsible for overall experiential production satisfaction, quality of service provided by the extended production team, partners or vendors delivering on-time, on-budget completion of agency services. The Director of Experiential Production must be able to sustain relationships with clients and serve as the client’s production marketing partner.  This position serves as an internal Experiential Production team leader and will operate production projects independently but also supervise a team of program managers, project coordinators and production specialists responsible for executional excellence in all client activation and/or event activities.   

This position will work with the existing experiential production team to further support an excellence in production performance culture in the department with clear accountabilities and metrics that allow continuous improvement and development.  The role provides complete management of all onsite client project needs and is a hands-on position whenever onsite. The Director of Experiential Production is responsible for executing client deliverables based on a written project-specific scope of work (SOW). This person will also be fully responsible for the project budget, supplier contracts, venue research, staff coordination as well as the collaboration with each client/program lead to manage and track project P&L. 

PRIMARY RESPONSIBILITIES: 

Client Communication and Relationship Building 

• Uses excellent communication skills to build strong client relationships and deliver all elements of program elements with excellence  

• Interfaces at the mid-tier and production executive level, developing and maintaining client relationships; assists in providing long-term perspective for brand and business growth  

• Establishes himself/herself as a trusted strategic production business partner to the client  

• Demonstrates a thorough understanding and a passion for their client’s industry/business 

• Establishes a strong “seat at the table” with the client identifying and seeing through new opportunities 

• Works with the VP of Experiential Production to ensure that programs & projects are staffed appropriately 

• Ensure the use of “best practices” and effective processes across the agency  

• Embodies and reflects agency’s performance-based culture and continues the appropriate leadership tone for team 

• Works effectively with cross-functional teams (e.g., creative, innovation, client leadership) to develop strategic production and tactical programming 

Communication: 

• Develops and maintains appropriate levels of communication with the clients and senior management 

• Ensures that internal communication with immed