Sr. Network Operations Planning Technology Consultant

Department:

Network Operations Planning

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Sr. Technology Consultant supporting the Network Operations Planning (NOP) department, you'll support the Recovery Program by identifying process and technology improvements that reduce the cost and time to recovery during irregular operations and enhance network resiliency through scheduling adjustments. You'll collaborate with business partners to understand current processes, evaluate opportunities for improvement, and recommend technology solutions where appropriate. Additionally, the Sr. Technology Consultant will develop and deliver executive-level communications, manage projects related to tool development, and drive initiatives that strengthen operational efficiency and resilience.

Additional details 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. 

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

 

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Lead and execute the research and analysis of trends, the development of new strategies, processes, tools and reports

• Mentor other Team members and help develop Analysts and Consultants within and outside the Team

• Directly involved in understanding, improving and sharing available data sets with other teams within the business

• Leverage Team’s technology skills (SQL, Alteryx, Python, R, Tableau, Big Data Concepts) and business knowledge to provide answers to business requests

• Transform raw data into easily understood, presentable, and actionable findings

• Lead the development and improvement of models and process including supporting their downline implementation

• Facilitate and share technical guidance on principles and topics to groups around the business

• Conducts analysis using optimization and other available tools to create and compare scenarios, offering insights into how different ideas perform

• Drive cross-departmental improvements for processes, staffing, schedule design, and irregular operations preparedness and management

• Handle and manage multiple concurrent projects assigned to the team

• Must be able to meet any physical requirements listed on this job description

• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Expert knowledge of business and management principles involved in strategic planning, resource allocation, product planning, prioritization, and coordination of people and resources

• Knowledge of strategic and financial analysis and analytical and quantitative skills

• Highly skilled in PowerPoint to synthesize information and develop presentations for Senior Leadership and affected stakeholders

• Skilled in written and verbal communication with diverse audiences, including both technical and non-technical customers, colleagues, and executives

• Skilled in Microsoft Office Suite products such as Excel, SharePoint, etc.

• Skilled in applying a methodical and logical approach to complex problem-solving

• Ability to assume a high level of responsibility and to provide direction in a cross-functional, Team-oriented environment

• Ability to work under stressful situations and manage time effectively