Senior Associate, Global Strategic Customer Initiatives

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Reporting to the Director, Global Strategic Customers (Elevate), the Senior Associate, Global Strategic Customer Initiatives (Elevate) will be joining a team, focused on driving high-impact global strategies that support ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions at scale. The team works cross-functionally with senior leaders across the business and offers a supportive and fast-paced learning environment to thrive in. This role will therefore offer an incredible opportunity for a career in the technology industry: over time, this role will offer a springboard into functional roles in our GTM organization. 

You will support the design and execution of several long-term strategic initiatives across ServiceNow – all aimed at accelerating ServiceNow’s execution with large strategic customers. You will be expected to work on projects that can range from new commercial structures to strategic partnership opportunities – and you will help drive their successful execution. As part of your role, you will also support strategic large deal engagements with our most strategic global customers across ServiceNow, giving you direct exposure to our senior leadership. 

Priorities & Responsibilities 

Support the design and execution of approved strategic projects & programs that tackle our largest opportunities in accelerating the execution of strategic deals at scale: 

• Work cross-functionally with teams in Deal Desk, Finance, Operations, Customer Success, Product, Pricing, and other key GTM functions to develop compelling business cases for change
• Synthesize cross-functional inputs, conduct data analysis, develop business case narratives, and run cross-functional alignments to support decision-making of the company’s senior leadership
• Manage overall program/project progression for identified initiatives leveraging program and project management best practices
• Exemplary initiatives may include items related to sales incentives, new commercial structures, innovative adoption deal mechanisms, and strategic partnership opportunities

Drive the creation of compelling, business-centric narratives and content for the company’s largest deals:  

• Follow a programmatic approach to deliver high-quality proposals and presentations while meeting tight, customer-driven timelines

• Champion collaborative and integrated support to GTM teams engaged in ServiceNow’s Strategic Accounts globally (e.g., targeted executive briefing support)

• Drive big deal thinking and best practice sharing both within the immediate GTM teams and across cross-functional teams

Qualifications

• Ideal candidate with 3+ years total work experience and 2+ years (post higher degree education) in strategy consulting, preferably at a top-tier consulting firm, in a tech strategy/ops function, or similar experience with exposure to the software industry and/or corporate strategy & business development
• Desired degree (BS/BA or MS/MA) in Business, Engineering, IT, or a related discipline
• Effective communicator, able to convey complex ide