Technical Program Manager, Trust & Safety - USDS

Responsibilities

About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

About the Role
We are seeking an experienced Technical Program Manager to join the Trust and Safety team. As a TPM, you will report to the T&S Technical Program Management Lead who works closely with the Head of Trust and Safety to identify core priorities and cross-functional initiatives. You will take ownership of complex T&S programs so as to uphold our commitment to keep our online community safe, working closely across a broad range of disciplines, including Product Management, Engineering, Data Science, Product Policy, Legal, Operations, and Risk and Response.

This role may be exposed to harmful content as part of their core day-to-day functions, as well as in project work; in response to escalation requests; or by chance.
Some content viewed my violate our community guidelines, which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities
- Take ownership of cross-functional T&S programs, leveraging your technical expertise to identify and analyze risks, to synthesize business, technical, and regulatory requirements, and to deliver measurable impact.
- Articulate complex Trust & Safety strategies in a clear and cohesive manner and align technical and non-technical stakeholders, across many disciplines and diverse regions/work cultures, behind them.
- Create and maintain project plans and roadmaps in accordance with organizational priorities, define delivery methodologies, and drive project execution and tracking.
- Assemble and direct cross-functional teams with the appropriate skills for successful execution and delivery (including subject matter experts, project sponsors, and operational resources across multiple teams).
- Manage executive leadership communications and reporting, distilling critical updates on program status, risks/issues, business impact, and recommendations.

Qualifications

Minimum Qualifications:
- BA/BS degree with 5 years experience in cross-functional program management and working in the Trust and Safety field
- Proven ownership and accountability in driving and overseeing multiple complex and cross-functional technical programs from initiation to delivery at scale
- Detailed analytical and problem-solving experience with large-scale systems and datasets
- Ability to demonstrate critical thinking and thought leadership, and capacity to adapt and thrive in fast-paced work environments with rapidly shifting landscapes and priorities
- Understanding of the landscape and new policy developments in new media, tech, and the entertainment industry

Preferred Qualifications:
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Wellbeing Statement
Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job. It can be rewarding, psychologically demanding, and emotionally taxing. This is why we are sharing the