Director, Account Management (Remote)

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers.  We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille.

We are looking for an experienced, dynamic Director to lead our Account Management team, focused on driving growth with top accounts. This individual will succeed through strategic thinking, solution-oriented approaches, and data-driven decision making, while maintaining and deepening strong relationships with strategic accounts. This leader will collaborate with executive leadership, Sales leaders, and various departments to enhance account management effectiveness, and accelerate revenue growth. You will also partner with key cross-functional stakeholders, including Marketing, Finance and Analytics to streamline and optimize our account plans, lead weekly business reviews and enable target setting. We are looking for a self-starter who is passionate about their work, detail oriented, analytical and has demonstrated success dealing with ambiguity in a high-growth environment, while solving problems with limited oversight.

What You'll Do:

• Continually optimize the strategic plans and operating model for Account Management to meet the evolving needs of our customers with a suite of ezCater solutions 
• Collaborate with Senior Leadership and key internal stakeholders to ensure alignment and customer retention across accounts within your book of business
• Cultivate strong executive relationships within key customer accounts, acting as an escalation point with customers, mitigating churn risk and deepening our customer relationships across Account Management, while identifying opportunities for improved efficiencies and profitable workstreams
• Create and execute an account management playbook, identifying growth opportunities and developing appropriate account plans and processes.
• Efficiently and effectively translate strategy into executable plans to drive incremental revenue and reduce churn among existing accounts
• Lead your team to achieve their monthly quotas/KPIs. Establish, track, and accurately forecast key metrics to measure success and drive continuous improvement within Account Management 
• Oversee day-to-day Account Management team operations. Coach and mentor Account Management team to become even better at their craft
• Ensure the Voice of the Customer is well understood among cross-functional leaders across the organization to ensure we’re hearing how we can best serve our accounts
• Develop, recruit and train teams members to become best-in-class account managers
• Collaborate with leaders across Sales, SalesOps, Customer Support, Partner Success, Product, Marketing, and Legal/Finance to jointly to drive revenue growth and identify new business opportunities
• Implement infrastructure and systems in collaboration with SalesOps to support the success of the onboarding and account management organization.
• Evolve and execute processes, partnering with Sales ops, Marketing, Acquisition Sales, and Account Management leadership to effectively build a scalable retention and expansion structure
• Report out team achievements and progress to cross functional leadership
• Think big & push the boundaries to achieve larger, more impactful results

What You Have:

• 10+ years of leadership experience within Account Management & Sales, focused on varied levels of accounts with demonstrated success developing, leading and scaling Account Management function at a high-growth company, ideally in the tech industry
• Experience with developing account and segment strategy to effectively expand accounts, including identifying upsell and cross-sell opportunities
• Experience building, managing & coaching high performing Account Management teams
• Deep understanding of customer needs and a consultative approach to identify opportunities to expand wallet share and create best-in-class experiences.
• Experience representing the Voice of the Customer in developing and enhancing product capabilities, process improvements and operational excellence 
• A data driven approach to understand market trends, prioritize expansion opportunities and measure ongoing progress against goals 
• Abili