Senior Payments Manager (m / f / d)

<h3>Company Description</h3><p>At Omio, we are quickly changing the way people travel and we are growing at a fast pace. We're operating at worldwide level and expanding in new geographies.</p><p>Driven by our team of over 300 people from more than 45 different countries, Omio is changing the way we travel worldwide. With Omio you can compare and book trains, buses and flights anywhere in Europe, the US, and Canada with one simple search, on mobile, app or desktop. By offering transparent pricing and easy booking, Omio makes travel planning simple, flexible and personal.</p><p>With over 800 travel partners across Europe, the US, and Canada Omio is one of Europe’s fastest growing travel tech companies with 27 million monthly users on average. Omio has raised close to $300 million from renowned investors including Kleiner Perkins Caufield &amp; Byers, Silver Lake Kraftwerk, Kinnevek and Temasek.</p><h3>Job Description</h3><ul><li><p>The Senior Payments Manager is accountable for the delivery of strategic objectives and key results, KPIs and targets</p></li><li><p>Leads the roadmap, product discovery and strategy for the Payments team with a view to short and long-term success</p></li><li><p>Responsible for balancing the needs of customers (NPS), Employees (ESS), and Investors (cost) by driving continuous improvement in all three</p></li></ul><ul><li><p>Drives a culture of continuous improvement and optimisation in Payments both operationally and strategically; conducts duties with a high standard of personal and professional behavior to inspire and challenge colleagues to achieve more</p></li><li><p>Responsible for day-to-day coaching of the Payments team including direct line management</p></li><li><p> Leads and is responsible for delivery on specific projects and initiatives as directed by management</p></li></ul><p><strong>Specific tasks / missions</strong></p><ul><li><p> Supports service provider relationships and negotiations (existing and new)</p></li><li><p>Co-ordinates and leads regular Business Review meetings with service providers</p></li><li><p>Translates the output of data analytics and reports into insights and recommendations to optimize customer experience. Gains buy-in from tech and product stakeholders and campaigns for product prioritization</p></li><li><p>Performs reconciliation of payments, settlements, and payouts</p></li><li><p> Produces regular written reports, presentations, intelligence and insights on payments-related trends, including industry research, innovations, analysis and horizon scanning for threats and opportunities Supports the team with the ongoing optimization of Payments strategies and projects such as:</p><ul><li><p>Global P&amp;F strategy</p></li><li><p>Cost of sales strategy</p></li><li><p>Fraud and risk management strategy</p></li><li><p>Customer Centricity – customers, colleagues and investors.</p></li></ul></li><li><p>Takes a risk-based approach to strategic projects &amp; initiatives. Balances business growth, acceptance and cost optimisation with risk perspectives such as fraud risk and customer impact</p></li><li><p>Participates in relevant internal and external meetings and events representing P&amp;F interests</p></li></ul><h3>Qualifications</h3><p><strong>Profile:</strong></p><ul><li><p>Minimum of 5 years experience in relevant payments job functions</p></li><li><p>Deep knowledge and experience in Payments/Fraud/Checkout with trends and regulations, such as chargebacks and PSD2</p></li><li><p>Passionate about solving customer problems through building a simple and secure booking and payment flow by using the power of technology and automation</p></li></ul><ul><li><p>Data-savvy with experience in data querying and data analysis. Proficient in Excel/Google Sheets, and SQL</p></li></ul><ul><li><p>Able to measure the success of a feature post-delivery</p></li><li><p>Experimental and data driven approach. Able to diagnose problems, trends and recommend an action plan to resolve issues</p></li><li><p>Passion for customer interaction and a desire to exceed customer’s expectations of the product</p></li><li><p>Strong analytical and quantitative skills with the ability to use data and set metrics to back up assumptions, evaluate outcomes and further improve performance</p></li><li><p> Proven track record in taking ownership, driving results and moving with speed to implement ideas in a fast paced online environment</p></li><li><p> Ability to collaborate cross functionally with engineering, sales, design, data analytics, and finance teams to ideate, develop, and launch innovative user-facing features and internal tools</p></li><li><p>Excellent verbal and written communication skills with demonstrated experience engaging and influencing decision making at all levels within an organization, and in a variety of contexts.</p></li><li><p> A degree in Business/Finance/Accounting is considered a plus</p></li></ul><h3>Additional Information</h3><p><strong>What’s in it for yo