Enterprise Provider Account Manager

Step into a role of Provider Relations Manager where you will be responsible for executing education provider management in support of the EdAssist education provider product portfolio for a portfolio of enterprise EdAssist clients. The manager will be responsible for maintaining and fulfilling client contracts and SOWs (Statements of Work) related to education providers and their custom networks.  

The manager will participate in recruitmentand onboarding activities, maintain relationships by serving as the primary point of contact, and update agreements/contracts. Additionally, they will assist with provider performance reviews in standard and custom product delivery settings. They must have extensive client-facing experience and be comfortable working independently. Experience with higher education and workforce education industries—specifically related to corporate and channel partnerships, advancement, or strategic enrollment—is highly desirable.   The Manager will report to the Director of Provider Relations within the EdAssist Product Team.   

This is a remote position available in the United States.

Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

Responsibilities:

Depending on the line of business, the position may perform some or all of the below functions:

• Fulfills client SOWs and contractual obligations for the assigned portfolio of clients 

• Internal project management support 

• Maintain client custom networks, custom network assessments, reporting support and delivery to clients 

• Recruits and onboards education providers as part of standard and custom provider product delivery, engaging in initial outreach, agreement/contract negotiations, provider orientation/training, and similar activities. 

• Serves as primary point of contact for provider-related inquiries, troubleshooting, and escalations for assigned portfolio of clients 

• Serves as internal SME (subject matter expert) for internal and client-facing project support 

• Proactively develops and grows strong partnerships with providers and clients to maintain current knowledge of provider offerings and to optimize outcomes.