Global Services Product Manager

Interested candidates based outside of the designated areas are welcome to apply, provided they have the indefinite right to work in the job location.

Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.

Join us on our mission to shape the future of our industry.

As a Global Services Product Management Director, you will own the full lifecycle of Cohesity's services offering portfolio - how it's defined, packaged, priced, positioned, measured, and incentivized. This is "Services with a capital S" — spanning Customer Success, Professional Services, and Support, and reporting to the Vice President of Global Professional Services. The role exists to build the connective tissue across our services so they drive customer adoption, retention, and growth, not just billable hours.

This is a builder's role for a commercial leader who thrives in ambiguity, drives cross-functional alignment without direct authority, and is energized by the work of turning Cohesity's services capabilities into a portfolio that customers buy, value, and renew on.

HOW YOU'LL SPEND YOUR TIME HERE:

• Offering portfolio definition for launch: Define the go-forward portfolio of Service offerings to launch in Q1’27. This includes bundling proactive and technical outcomes into Gold and Platinum tiers, and designing net-new consumption-based PS offers (health checks, cyber assessments, optimization workshops, “starts” for <$100k deals)
• Incentive and compensation design: Drive alignment on how services are incentivized: ACV crediting, quota relief, NRR MBOs, etc. This has a hard deadline tied to 1H27 comp plan design; completion needed in the next three months.
• Attach rules and auto-attach logic: Define and drive auto-attach rules by deal size and customer tier, particularly for the $250k-$500k band.
• Field and channel enablement: Build the positioning guides, attach playbooks, and enablement materials that Sales, Channel, and Services delivery roles need to go to market on new offerings by 8/1/27
• Full portfolio strategy: Own the roadmap and evolution of all services offerings (CS, PS, support) and RE activity sets, and influence the CS, PS, and Support teams’ delivery motions for those offering to ensure value delivered by teams = value expected by customers
• Pricing and Packaging: Define pricing logic, bundle architecture, SKU management, and discount guardrails across the portfolio; partner with France on delivery margin modeling by offering type; and own future transformations (e.g. shift to value- or outcome-based pricing)
• SKU and catalog management: Maintain the authoritative services catalog (definitions, pricing sheets, bundle configurations, and change documentation) and keep it accessible and accurate across all seller and delivery audiences
• Performance reporting: Own the portfolio-level performance tracking—attach rates, revenue mix by offering type, margin by category, customer segment breakdowns—and surface insights that drive portfolio and GTM decisions
• Commercial insights: Capture feedback and input from customers, the field, and the channel to further improve and refine offerings
• Telemetry-based offering design: Partner with Product on designing offerings that incentivize telemetry opt-in and leverage use signals for proactive engagement (particularly critical for NBU where telemetry is weak)
• Partner/channel services enablement: Support certified delivery partner enablement so Partners can carry and delivery services offerings at scale

WE'D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:

• Experience in product management, commercial strategy, GTM, or services portfolio management at scale in enterprise software, cloud, or data security companies.
• Proven track record owning a services or solutions portfolio end-to-end — pricing, packaging, positioning, and performance — and translating capability into productized SKUs that customers buy and renew on.
• Fluency in Services P&am