Customer Excellence Junior Agent - Student Worker

<p dir="ltr">Are you looking for a part-time job to combine with your studies?</p><p dir="ltr">Are you curious and seeking new learnings?</p><p dir="ltr">If you can say yes to both of the above, you are ready to kick-start your career at Lunar, as we are looking to expand our diverse and inclusive Customer Excellence Team.</p><p dir="ltr"><strong>Take part in changing the way we bank!</strong></p><p dir="ltr">At <a href="https://www.lunar.app/en/personal">Lunar</a> we are democratizing the power of money and changing the way we all bank, pay, and invest. Since starting in Aarhus in 2015, we've grown rapidly and are now a <a href="https://www.lunar.app/en/personal/news-and-press">major player</a> in the Nordics, with offices in Copenhagen, Aarhus and Stockholm 🚀</p><p dir="ltr">So who are we? Are we a tech company or a bank? Well, we're both, breaking free from the usual categories. Here, tech isn't just a cool add-on; it's the core of how we do things. With our own banking license, we go head-to-head with traditional banks. What sets us apart is the mix of tech and financial services, giving us the power to shake up a dusty industry that's ready for a change.<br/><br/>As we continue our journey to becoming the best everyday bank in the Nordics, we are looking for a Customer Excellence Junior Agent to help make sure we can ensure and maintain the high quality and level of service that we want to deliver.</p><p dir="ltr"><strong>What you will be doing</strong></p><p dir="ltr">You will become a vital part of our team of student workers dedicated to providing support and excellent service for our highly valued users. Our responsibilities include providing our users assistance in a wide variety of situations, and we put an honor in helping all types of customers.</p><p dir="ltr"> </p><p dir="ltr"><strong>To thrive in this role</strong></p><ul> <li>You are empathic and supportive.</li> </ul><ul> <li>You are adaptable – each customer has a different need; your role in customer service is dynamic.</li> </ul><ul> <li>You prioritize teamwork – collaboration is vital when we are ensuring customer satisfaction.</li> </ul><p dir="ltr"><strong> Requirements</strong></p><ul> <li>Fluency in Danish and English is a must for effective communication.</li> </ul><ul> <li>At least 2 more years left of study, and prior experience within service is advantageous.</li> </ul><p dir="ltr"><strong>Why you should pick us</strong></p><ul> <li>Development: We will set you up for success by providing a broad range of personal development tools. Ongoing dialogue with your team leader paves the way for your growth professionally and personally. We have a culture of advancement based on merit, and we provide opportunities to rise internally.</li> </ul><ul> <li>Health benefits: We care about each other’s well-being. That is why we provide access to a wide range of activities – for example, mindfulness, padel tennis, and both running and cycling clubs. Furthermore, you might as well cancel your gym subscription, as you will have access to our brand-new fitness facilities.</li> </ul><ul> <li>Reciprocation: You will obtain first-hand experience of working in a challenger bank promoting innovation and continuous learning. At the same time, the role offers a diverse range of tasks, giving you the opportunity to put your unique personality in your solutions and our ongoing journey together </li> </ul><p dir="ltr"> </p><p dir="ltr"><strong>Nice to know</strong></p><p dir="ltr">📍The job is located in Copenhagen</p><p dir="ltr">🕰 10-20 hour workweek</p><p dir="ltr">🗓 Your shifts will be somewhere between 15.00-21.00 on weekdays and 10.00-17.00 on weekends and public holidays. Flexibility in relation to your studies and exams is of course provided.</p><p dir="ltr">Join the journey today!</p><p dir="ltr">Check out Lunar’s<a href="https://www.lunar.app/en/personal/jobs-and-career"> careers page</a> for information on benefits and our interview process. </p><p dir="ltr">Curious to know what else we’re up to? Check out our<a href="https://www.linkedin.com/company/lunarbank/mycompany/?viewAsMember=true"> LinkedIn</a>,<a href="https://www.instagram.com/lifeatlunar/?hl=enlunar%20blog"> Instagram</a>, and <a href="https://www.lunar.app/en/personal/blog">blog</a> for the latest and greatest!</p><p dir="ltr">Depending on the regulations in the country you will be employed, we will ask to see or obtain information about your criminal record.<br/></p>