Customer Support Specialist

We are Tibber, the energy company that wants you to use less energy. Whaaat? That’s right. We’ll get back to that. Yes, we are by definition an energy company, but we’re more techy than most. How and why you might ask? Well, a third of our employees are actually working on developing products and solutions that can help you use energy in a smarter way and at a lower cost – all with the help of cool fancy tech. Good for our customers, their wallets, and the planet.

Our growth rate has been truly amazing, and still, we’re just getting started. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique portfolios trading energy on the market.

🚀🚀 Job Description

NOTE: For this position, tickets must be answered in Dutch. Therefore, fluency in Dutch is a requirement.

Do you get positive energy from providing service and advising on sustainability? Do you thrive in a fast-paced and dynamic environment and adapt easily to change? Then we would love to get to know you better. We are looking for a Customer Support Specialist. As a Customer Support Specialist at Tibber, you play a central role in delivering exceptional service and support to our customers while contributing to our mission to revolutionize the energy industry. Some of your key responsibilities include:

Engagement: Building strong and lasting relationships with Tibber customers by delivering world-class customer service through various channels.

Problem Solving: Quickly and effectively researching and resolving customer questions, concerns, and issues to ensure a positive customer experience.

Product Knowledge: Developing knowledge of Tibber's products, services, and technologies to provide accurate information and assistance to customers.

Technical Support: Assisting customers with technical issues related to the Tibber app, smart home devices, and integrations like Smart Charging.

Billing and Account Management: Handling inquiries related to billing, account updates, and contracts.

Information Provision: Informing customers about energy-saving opportunities, sustainability, and how Tibber's services can contribute.

Documentation: Accurately recording customer interactions, processing feedback, and resolving issues in our CRM system.

Process Improvement: Collaborating with cross-functional teams to identify process improvements and contribute to optimizing customer service.

Feedback Loop: Being the voice of the customer within Tibber by providing insights and feedback to constantly improve our products and services.

⚡⚡️ The Perfect Fit

We don't expect perfection, but the ideal candidate would look something like this:

Strong communication skills, both written and verbal. Tickets (or messages) are in Dutch, and our company language is English; fluency in both languages is required.

A desire to help. Experience in customer service or a relevant field.

A customer-oriented mentality and an empathetic attitude.

The ability to solve problems quickly, effectively, and efficiently.

Technical aptitude. Comfortable in a technology-driven environment and quick to adapt to various programs.

An interest in our smart products and services, a commitment to sustainability, and an understanding of the importance of energy-saving solutions.

🦹🏽‍♀️👨‍🎤 Ready for:

Innovation: An opportunity to influence one of the most important industries today.

Growth: A chance to learn a lot and push the boundaries of what you think is possible, with opportunities for both personal and professional growth.

Autonomy: An autonomous and humble culture in a scale-up adventure.

Flexible Benefits: Whether it's health, wellness, equipment, or other important reimbursements, we will do our best to meet your needs, including a Classpass subscription for all employees!

💆🏻‍♀️💆🏽‍♂️ The Tibber Mindset

We are on a mission to change an industry. This also means being prepared for the unexpected. Tibber is a startup in the truest sense of the word, which means we are on a journey of constant change. We do what others say cannot be done, we try, win, and fail together, but we