OPERATIONS SPECIALIST

Job DetailsJob Location: Fayetteville Operations - Fayetteville, AR 72703Job Title: Operations Specialist

Reports to: SVP Deposit Operations Manager

FLSA Status: Non-Exempt – Hourly

Statement of Hire:

At Signature Bank of Arkansas, we are committed to delivering memorable service beyond the customer’s expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. Additionally, we will maintain a professional appearance through dress, conduct and an orderly work area.

A successful Team Member will possess these qualities and be enthusiastic, professional and of high ethics. They will embrace our Mission, Vision and Values and actively contribute to our success.

Job Summary:

The position of Operations Specialist is responsible for a wide range of operational functions and is multi-faceted with critical time schedules and deadlines. Completion of all assigned duties both accurately and proficiently are essential for this position.

Essential Duties, Responsibilities & Expectations:

Exhibit a sense of urgency to provide the finest of customer service at all times and in all forms of verbal and written communications.

May be required to effectively handle any assigned duties including but not limited to the following:

NSF notices
Providing customer service over the phone
Review and Process Unposted and NSF items
ACH Exceptions and Return items
Download Digital Banking wire transfers
Process incoming and outgoing wire transfers
Send foreign checks for collection
Stop Payments
Document editing, tracking and imaging
Process ACH and Debit Card disputes
Review all potential fraud items
Process mobile banking deposits
Process Chargeback items
Perform all other tasks requested as they relate to the Bank and its functions

Supervisory Responsibilities: None

Compliance:

All Team Members are accountable for compliance with all laws, regulations and adherence to established internal controls and procedures when performing their job duties. Each Team Member is expected to be familiar with the legal and regulatory requirements and internal controls affecting his or her job responsibilities. It is the affirmative duty of each Team Member to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements and internal controls. All Team Members shall be responsible for communicating upward, problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions. Team Members must participate in required training on pertinent compliance laws and regulations as required by Signature Bank of Arkansas.

All Team Members will be committed to maintaining a high level of compliance with the Bank Secrecy Act and Anti Money Laundering, USA PATRIOT Act and Financial Recordkeeping regulations recognizing that all three acts are important tools in federal efforts to combat organized crime, terrorism and drug trafficking.QualificationsEducation / Experience:

High school diploma or general education degree required

1-2 years Bank Operations experience required

Skills / Knowledge / Abilities:

Ability to effectively communicate courteously and professionally in English (both written and oral)
Ability to perform all assigned duties and responsibilities within a reasonable time frame
Strong computer skills and ability to utilize all necessary software applications
Ability to operate standard office equipment   
Strong listening skills with the ability to recognize opportunities for referring the customer for needed products/services
Organizational skills with ability to effectively handle multiple tasks simultaneously
Sound reasoning and judgment skills
Must be self-motivated and work well in a team environment
Ability to work under time constraints

Working Conditions / Environment / Potential Hazards:

General office environment
May be necessary to work extended hours
The noise level is usually moderate
Periodic travel
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions

Physical Requirements:

Able to sit or stand for an extended period of time
Able to exercise a full range of body motion, including sitting, standing, walking, stooping and reaching
Able to lift up to 20 pounds
Requires Team Member to talk and hear
Requires Team Member to use fine motor skills
Special vision abilities require close vision and the ability to adjust focus