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Director of Stewardship & Engagement, President’s Circle
Planned ParenthoodNew York City, United Statesfull_timeVerifiedPosted 16 Jun 2023
About the role
Planned Parenthood is the nation’s leading provider and advocate of high-quality, affordable sexual and reproductive health care for all people, as well as the nation’s largest provider of sex education. With more than 600 health centers across the country, Planned Parenthood organizations serve all patients with care and compassion, with respect, and without judgment, striving to create equitable access to health care. Through health centers, programs in schools and communities, and online resources, Planned Parenthood is a trusted source of reliable education and information that allows people to make informed health decisions. We do all this because we care passionately about helping people lead healthier lives.
Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates operating health centers across the U.S. Planned Parenthood Action Fund is an independent, nonpartisan, not-for-profit membership organization formed as the advocacy and political arm of Planned Parenthood Federation of America. The Action Fund engages in educational, advocacy, and electoral activity, including grassroots organizing, legislative advocacy, and voter education.
Purpose:
The Director of Stewardship & Engagement, President’s Circle, is responsible for creating and executing innovative donor stewardship and high-touch engagement strategies for the President’s Circle donors. Using a high-value content strategy and the tools of Direct Response marketing at scale, the incumbent will be instrumental in upgrading and retaining these valuable donors.
Delivery:
●The candidate will use donor research findings and program metrics to develop innovative donor communication strategies, identify opportunities in the donor journeys, and execute stewardship and engagement plans that deliver an excellent donor experience and increase annual donor retention and revenue.● Set strategic goals in alignment with department, division and organizational priorities to ensure successful campaigns meet budget expectations.●Advocates and supports the execution of integrated, multi-channel campaign strategies in collaboration with Direct Response directors and consultants. Leads project development and management for stewardship and cultivation campaigns across channels, including identifying target audiences, timeframes, design, content development and approvals.●Oversees stewardship and engagement for creative elements and ensures strategic mail plans are executed accurately. Works with internal and external partners to develop collateral, copy and creatives. Originates and authors intellectually rigorous content in specific subject matters when necessary.●Develops systems for stewardship and engagement analysis and key performance indicators to measure and inform areas of expansion and opportunity.●Identifies opportunities with Collaborative Fundraising Partners and affiliate leadership for engaging mid-level donors in person. Oversees the execution of two or moremid-level events by fiscal year.
Engagement:
●Works in collaboration with Development Division colleagues to set strategy and policies needed to accomplish donor-centered goals, refine donor journeys and experiences, and create systems and processes to support donor pipeline development.●Liaises directly and serves as a partner and a resource for affiliate development departments in cultivating mid-level donors to build bridges and partnerships while improving the donor experience and leveraging the creativity and brand power of our federated structure.●Organizes, collaborates, and strategizes with other divisions in an effort to engage donor prospects and networks, extend the President’s Circle brand, and strengthen partnerships with partner organizations, The Office of the President, Strategic Partnerships, Corporate Relations, Communications and Culture, Arts and Entertainment, etc.●Personal representative and point of contact to all mid-level donors. Oversees the President’s Circle email inboxes. Responds to/ resolves conflicts, questions, requests, etc., about specific PPFA priorities, policies, donor service needs, etc. Advises, trains and aligns with Donor Services and Revenue Operations departments to ensure excellent customer service and accurate record keeping for these important donor groups.●Actively designs work processes, policies, communications, etc. that are rooted in the best practices of diversity, equity, and inclusion. Uses a DEI lens to adapt the program to meet the goals of equitable and inclusive philanthropy.●Seeks and actively participates and presents in internal and external workshops and conferences as a recognized subject matter expert, showcasing the President’s Circle’s program value and models leadership to expand knowledge and influence in the field further.●Responsible for the day-to-day operations of the mid-level
Planned Parenthood Federation of America (PPFA) is a 501(c)(3) charitable organization that supports the independently incorporated Planned Parenthood affiliates operating health centers across the U.S. Planned Parenthood Action Fund is an independent, nonpartisan, not-for-profit membership organization formed as the advocacy and political arm of Planned Parenthood Federation of America. The Action Fund engages in educational, advocacy, and electoral activity, including grassroots organizing, legislative advocacy, and voter education.
Purpose:
The Director of Stewardship & Engagement, President’s Circle, is responsible for creating and executing innovative donor stewardship and high-touch engagement strategies for the President’s Circle donors. Using a high-value content strategy and the tools of Direct Response marketing at scale, the incumbent will be instrumental in upgrading and retaining these valuable donors.
Delivery:
●The candidate will use donor research findings and program metrics to develop innovative donor communication strategies, identify opportunities in the donor journeys, and execute stewardship and engagement plans that deliver an excellent donor experience and increase annual donor retention and revenue.● Set strategic goals in alignment with department, division and organizational priorities to ensure successful campaigns meet budget expectations.●Advocates and supports the execution of integrated, multi-channel campaign strategies in collaboration with Direct Response directors and consultants. Leads project development and management for stewardship and cultivation campaigns across channels, including identifying target audiences, timeframes, design, content development and approvals.●Oversees stewardship and engagement for creative elements and ensures strategic mail plans are executed accurately. Works with internal and external partners to develop collateral, copy and creatives. Originates and authors intellectually rigorous content in specific subject matters when necessary.●Develops systems for stewardship and engagement analysis and key performance indicators to measure and inform areas of expansion and opportunity.●Identifies opportunities with Collaborative Fundraising Partners and affiliate leadership for engaging mid-level donors in person. Oversees the execution of two or moremid-level events by fiscal year.
Engagement:
●Works in collaboration with Development Division colleagues to set strategy and policies needed to accomplish donor-centered goals, refine donor journeys and experiences, and create systems and processes to support donor pipeline development.●Liaises directly and serves as a partner and a resource for affiliate development departments in cultivating mid-level donors to build bridges and partnerships while improving the donor experience and leveraging the creativity and brand power of our federated structure.●Organizes, collaborates, and strategizes with other divisions in an effort to engage donor prospects and networks, extend the President’s Circle brand, and strengthen partnerships with partner organizations, The Office of the President, Strategic Partnerships, Corporate Relations, Communications and Culture, Arts and Entertainment, etc.●Personal representative and point of contact to all mid-level donors. Oversees the President’s Circle email inboxes. Responds to/ resolves conflicts, questions, requests, etc., about specific PPFA priorities, policies, donor service needs, etc. Advises, trains and aligns with Donor Services and Revenue Operations departments to ensure excellent customer service and accurate record keeping for these important donor groups.●Actively designs work processes, policies, communications, etc. that are rooted in the best practices of diversity, equity, and inclusion. Uses a DEI lens to adapt the program to meet the goals of equitable and inclusive philanthropy.●Seeks and actively participates and presents in internal and external workshops and conferences as a recognized subject matter expert, showcasing the President’s Circle’s program value and models leadership to expand knowledge and influence in the field further.●Responsible for the day-to-day operations of the mid-level
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