Senior Training and Development Specialist

Overview

The Work:

The Senior Training and Development Specialist will provide bi-monthly training opportunities to the end-users as requested. The training shall include both the traditional instructor-led classroom training as well as online training. The training shall cover a wide range of IT-related topics, from usage of COTS and Government-specific products to security awareness.

 

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Responsibilities

Key Responsibilities:

• Solicit training needs from 10 client’s directorates.
• Develop training curriculum and materials to include on-line training.
• Manage enrollment.
• Schedule training rooms and sessions.
• Keep track of staff training records.
• Ensure that its members are properly trained or have a local capability to be trained in the use of the IT tools provided to them.
• Conduct assessment of user training requests.
• Schedule and/or conduct classes with agreement of the COR to enhance a functional group’s technical proficiency.
• Maintain detailed records of training plans, designs, and feedback.
• Develop and submit operational training documents for approval in support of client’s network related procedures monthly (2-3 documents), training aids to assist end users monthly (4-5 documents), and monthly leaflets that socialize planned changes to the campus IT environment (1-2 documents).
• Answer trouble tickets for training related issues.
• Conduct training on materials provided by the Government that may consist of the following:
  • Microsoft Office products (Word, Excel, Outlook, etc.)
  • Microsoft Teams
  • Adobe Acrobat
  • Task Management Tool (TMT)
• The client’s processes include Help Desk workflows, monthly orientation, and equipment operation.
• Responsible for the client’s Training site, posting resources that are purchased or locally created by the contractor.
• Research and identify video production software for customer-purchase, to create short training packages that address common training or emergent training requests.
• For the onsite classes, prepare handouts and lesson plans, prepare computers for use by students, and help with registration for each class.
• The approximate classroom training days are 12-15 days per year provided monthly with an annual range from 50 to 60 training sessions.
• Support media requests that support the training of the client’s personnel. This shall include new process training material, User education materials, and IT related “how to” tutorials.
• Other duties as assigned.

Qualifications

Qualifications – Here’s What You Need:

• Possess a bachelor’s degree.
• 3 Years of relevant experience
• Current IAT level 2 certification.
• Secret Security Clearance.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with professionalism and confidentiality.
• Skill in managing multiple priorities and tasks concurrently to meet deadlines while establishing and maintaining cooperative working relationships with others.
• Proficient with Microsoft Office Suite or related software.

Our Commitment to you / overview of benefits:

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

 

Working Conditions:

• Professional office environment.
• Must be on-site at Andrews Airforce Base, MD
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.