Sales Operations & Enablement Manager

About Max RetailMax Retail enables the preservation and growth of the independent retail industry through its platform that easily and frictionlessly connects the supply of unsold inventory to a global network of demand. Max Retail is on a mission to become the largest supply chain that holds zero inventory—integrated everywhere inventory is managed and sold.
What You’ll Do:
As the Sales Operations & Enablement Manager, you will work closely with the Director of Operations and VP of Sales & Success to ensure the sales team is supported, equipped, and operating at a high level. You’ll help keep team initiatives organized and on track, drive accountability across daily and weekly KPIs, and implement systems and workflows that allow the team to scale. While you don’t need to come in as a sales leader from day one, you’ll bring a strong sense of ownership, coachability, and a service-oriented mindset to help elevate team performance and efficiency.
This is an ideal role for someone who’s operationally strong, detail-oriented, and excited to grow into a bigger sales role over time—someone who thrives on helping others succeed, loves building processes, and isn’t afraid to hold a team accountable.

Sales Team Support & Coordination

• Support the VP of Sales & Success in executing daily, weekly, and monthly team objectives
• Track and manage key performance metrics, ensuring the team is on pace with goals
• Hold the team accountable to sales processes, follow-up cadences, and CRM hygiene
• Coordinate internal standups, reporting, follow-ups, and communication loops to keep sales and success initiatives on track

Sales Enablement & Process Optimization

• Build, refine, and maintain playbooks, workflows, and templates that help the sales team sell more efficiently and consistently
• Partner with Marketing and Marketplace Ops to ensure messaging and assets are aligned to sales goals
• Organize and help lead sales trainings, onboarding, and coaching sessions in collaboration with the VP

CRM Management & Automation (HubSpot)

• Automate outreach, reporting, and task tracking to reduce manual lift and improve team productivity
• Pull and analyze performance data to spot bottlenecks or gaps in execution and recommend solutions
• Maintain and optimize HubSpot CRM workflows and deal pipelines

Reporting & Insights

• Create weekly and monthly reports with clear visibility into individual and team performance
• Identify areas of opportunity for growth, efficiency, or improved outcomes, and bring proactive suggestions to leadership
• Help document and improve internal processes that drive revenue and retention

Who You Are:

• You’re organized, proactive, and detail-oriented—someone who brings calm and clarity to fast-moving environments
• You enjoy helping others succeed and are comfortable keeping people accountable with kindness and firmness
• You’re comfortable behind the scenes, driving the engine that helps the sales team thrive
• You’re coachable and growth-minded—interested in learning the art of sales and leadership over time
• You know your way around sales tools (especially HubSpot) and are always thinking about how to streamline and improve
• You’re a clear communicator who builds trust across functions and levels

Bonus If You Have:

• Experience working in a high-growth startup, especially in sales or revenue operations
• Familiarity with inventory, marketplace, or retail-related platforms
• Prior use of HubSpot CRM or similar systems (Salesforce, Outreach, etc.)
• A love for helping small businesses