Manager, Payer Integrations

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

As Manager, Payer Integrations, you will oversee Spring Health’s payer integration portfolio—owning performance for the CSN book of business, leading a growing team of Payer Integration Managers, and driving high-quality, on-time integrations with health plans and TPAs. You’ll build cross-functional processes that accelerate implementations, reduce DSO, and increase clean-claim rates while acting as a trusted partner to internal teams and external payer contacts. This is a full-time, remote position on our team reporting to the Director, Payer Revenue Programs. 

What You’ll be doing: 

• Own a portfolio of payer integrations, driving clean claims, faster payments, and improved accuracy across systems.
• Set and achieve key metrics including clean-claim rate, denial reductions, DSO, and launch timelines.
• Lead and grow a team of Payer Integration Managers, fostering clarity, development, and accountability.
• Prioritize and resource a high-impact pipeline of integrations and escalations based on business risk and revenue.
• Manage end-to-end payer launches—requirements, testing, and workflows across EDI, benefits, portals, and more.
• Identify and resolve barriers in claims logic, provider data, and configuration to ensure seamless adjudication.
• Partner across Billing, Benefits, Legal, and more to create repeatable playbooks and system-wide solutions.
• Build and evolve a payer KPI dashboard to monitor and optimize performance.
• Represent Spring Health with payers, building strong relationships and aligning on implementation and operations.
• Drive automation, tooling, and process improvements to reduce manual work and accelerate cycle time.
• Lead special projects as needed, translating learnings into scalable, evergreen practices.

What success looks like in this role: 

• Delivery: Consistent, on-time launches that meet quality gates and SLA commitments.
• Revenue-cycle impact: Improved clean-claim rate, DSO, first-pass acceptance, and reduction in denials and rework.
• Team performance: Hiring, development, retention, and readiness of a 3+ person integrations team.
• Operational maturity: Adoption of SOPs, dashboards, and automation that scale performance and reduce cycle times.
• Cross-functional trust: Clear, proactive communication and reliable execution that strengthens partnerships inside and outside Spring.

What We Expect From You:

Minimum qualifications

• 5+ years of relevant experience in payer integrations/relations, healthcare implementation, or RCM within payer/provider ecosystems.
• 2+ years of experience directly managing a team, with demonstrated success in coaching, developing talent, and driving team performance in a fast-paced, cross-functional environment.
• Expert knowledge of payer operations and claims adjudication, including benefit design, funding structures, eligibility, and payment workflows.
• Hands-on expertise wit