Client Account Support Senior Manager

*** Candidate must be located in California, Arizona, Colorado, Oregon, or Nevada***

Role Summary:

Oversee and develops experienced leveled professionals. Has leadership visibility with key national clients and influences client strategies to support retention and growth. Impacts the output of key discipline within a function; utilizes in-depth professional knowledge and experience to set departmental goals which align with functional strategy. Has input to strategy, and recommends and implements policies that impact the greater department and leads activities of larger or multiple areas. Responsible for output of key discipline within a function and champions the execution of projects/initiatives that typically have a greater impact on department and are more visible and related to business strategies. Establishes operational objectives and work plans and delegates assignments to subordinates; frequently advises team(s) on moderately complex

matters. Involved in developing, modifying and executing company policies that affect immediate operations and may also have broader effect.

Responsibilities:

• Manage a team of NAMs, whose responsibilities include operational performance strategy and execution for Cigna clients with 3,000+ employee lives, ensuring account managers are executing book of business effectively, support the segment/region’s growth and retention strategies
• Own the talent assessment and development of individual contributors
• Consult with sales matrix partner leadership to align on goals for segment/market and ensure team is effectively executing this work
• Collaborate with enablement and training teams in delivering timely and appropriate training for aligned team
• Manage and drive execution of a USE priorities and goals delegating responsibility to team members, project support resources and operational leaders for driving change management
• Consults and engages across multiple matrix partners to align on functional work alignment to deliver on the client experience in pursuit of the market’s client retention and growth
• Collaborates across USE segment operation leadership to align on USE priorities and goals
• Influence the performance across multiple functions to delivery on the client experience that supports the segment/region’s retention and growth goals
• Actively participate with NA sales leadership regional growth and retention meetings to align on developing, planning, and carrying out account management priorities and goals
• Collaborate with client services leadership to align on client experience and appropriately align goals across account team members
• Deliver on segment/region budget goals through appropriate review and approval of expenses.
• Maintain in-depth knowledge of Cigna products/solutions/services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives)
• Maintain knowledge understanding and conceptual application of underwriting principals

Qualifications:

• Minimum of 5+ years of experience in healthcare industry required
• Bachelor’s Degree or 5+ years equivalent related experience preferred 
• Proficient knowledge (min 3-5 years) in healthcare / managed care business; to include many or all the following: product knowledge, underwriting principals, risk and financial analysis skills, marketing processes, sales practices, account management and knowledge of administrative operations preferred  
• Excellent oral and written communication skills required   
• Highly skilled in presenting data and influencing others required 
• Excellent organizational agility skills with a strong understanding of business processes and operations to facilitate execution of initiatives required
• Strong learning skills and ability to adapt quickly to a changing environment required
• Must be willing to travel to local or remote client/broker or internal meetings as needed (less than 15%). Overnight travel may be required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 108,200 - 180,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including