Personal Computer Coordinator

INFORMATION TECHNOLOGY - PERSONAL COMPUTER COORDINATOR

PG 17 - $27.19HR./$56,555.20 ANNUALLY 

NON EXEMPT

Employee Benefits

• Direct Deposit, Bi-Weekly Pay Checks
• Medical, Dental, Vision
• Life Insurance
• FRS Retirement
• 10 Paid Holidays
• Paid Time Off
• Tuition Reimbursement
• Education Incentives
• Deferred Compensation Plan
• Wellness Incentives
• Employee Assistance Program (EAP)
• Free Employee Gym
• Free Employee Health Clinic

Must possess the physical, developmental and mental ability to perform job tasks, responsibilities and duties of the job illustrated below:

MAJOR FUNCTION

Under general supervision, the Personal Computer Coordinator provides advanced technical support, coordination, and guidance for personal computer systems, peripherals, and related networked resources across county divisions. This position serves as an escalation point and is responsible for evaluating end-user computing needs, coordinating hardware and software implementations, assisting with network and server initiatives, providing user training, and ensuring timely resolution of technical issues in accordance with county standards, policies, and best practices.

The Personal Computer Coordinator acts as a liaison between end users, IT staff, and management to ensure reliable, secure, and effective use of micro-computer systems and related technologies.

ILLUSTRATIVE DUTIES

The duties listed below are representative and not all-inclusive.

Quality End-User Support

• Meets with personal computer users across various county divisions to discuss, evaluate, and document computing needs.
• Evaluates individual user requirements and determines suitability of personal computer systems, peripherals, and software solutions.
• Assists users in the development and use of common user groups, shared resources, data-sharing methods, and communication standards.
• Ensures desktop support services align with county IT policies, security requirements, and established service standards.

Project Scheduling and Work Management

• Facilitates all necessary arrangements for equipment installation upon delivery of hardware and software products.
• Coordinates installations, upgrades, and replacements to minimize disruption to county operations.
• Completes work tickets, service requests, and project tasks within established time frames and service-level expectations.
• Maintains accurate documentation of work performed, configurations, and asset information.

Network and Server Support

• Assists Network Analysts with the setup, installation, configuration, and testing of new servers and related infrastructure.
• Provides ongoing support, monitoring, and routine maintenance of file servers and associated services.
• Supports connectivity to county networks, including troubleshooting access, permissions, and performance issues.

Problem Resolution

• Assists with initial personal computer hardware and software installation and configuration.
• Provides ongoing assistance to users with operational problems, software issues, and general computing needs.
• Diagnoses and resolves issues in a timely manner using systematic troubleshooting methods and independent judgment.
• Escalates complex issues appropriately while maintaining ownership through resolution.

Training and User Support

• Provides training and technical guidance to micro-computer users, including one-on-one and small group instruction.
• Develops or contributes to user documentation, quick reference guides, and training materials as needed.
• Maintains responsibility for continuous self-education and staying current on new and improved micro-computer hardware, software, and support tools.

Hardware and Software Evaluation

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