AVP, Consumer Bank - Business Transformation

Job Description:

Role Summary/Purpose:

The AVP, Consumer Bank Business Transformation roles will report into the Consumer Bank Strategic Initiatives team and one of our aligned VP leaders.

This position will play a critical role in defining business needs, translating those needs into system requirements and clearly defining the scope for various transformation programs in support of our Consumer Bank Strategy. This role is responsible for leading business process analysis and assisting in implementation, including design, testing and training. The role will play a role in the creation of  standards, policies, processes and procedures for the Consumer Bank unit, identifying opportunities to improve the customer experience and areas for optimizing operating expenses. This role will also focus on successful planning, execution, and delivery of transformational projects while maintaining a focus on quality, budget and timelines.

A key focus will be the operational enablement of the strategic initiatives team and delivering on KPIs to measure impact.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Become a subject matter expert in the assigned L3 processes. Understand the underlying business logic and process to help design solutions to new requirements and solve business problems.

• Partner with stakeholders, product owners and senior leaders to drive key strategic initiatives by understanding needs and expectations.

• Own and write detailed business requirements, functional specifications, user stories and appropriate deliverables in collaboration with business users and stakeholders for Agile development teams.

• Establish KPIs for L3 processes and initiatives and create a monitoring plan to ensure business outcome meets desired expectation.

• Lead ongoing reviews of business processes, develop optimization strategies, and present findings.

• Manage the approval process for the requirements/stories.

• Translate business user requirements into user stories for a technical team.

• Work with vendor and in-house teams to build system functionality needed.

• Provide innovative solutions to solve business problems in a fast-paced environment.

• Ensure that issues are identified, tracked, reported and resolved in a timely manner.

• Develop and manage deployment plans with the solution delivery team.

• Assist in delivery tracking and adherence to committed timelines.

• Establish, build, and maintain working relationships with stakeholders, team members, vendors, and other departments as needed.

• Foster effective relationships with all functional areas of Consumer Banking business to best support changing business needs, including providing leadership, coaching, development to team members.

• Lead regular communication and user group meetings with business partners and supporting functions including but not limited to Compliance, Legal, Credit, Reporting and Analysis.

• Perform other tasks and duties as required and assigned.

Qualifications/Requirements:

• Minimum 3+ years financial services experience, including…

  • Experience in Agile/Scrum requirements and project management using tools such as JIRA

  • Experience creating flowcharts, sequence diagrams and UI mockups

  • Experience working cross functionally and communicating effectively across all levels of the organization

  • Experience managing multiple priorities and stakeholders

• Proven ability to work independently and as part of a team

• Advanced Microsoft Office (Visio, Excel, Word, PowerPoint) skills

Desired Characteristics:

• 3+ years of experience in consumer banking products and/or digital banking

• Excellent organizational, planning and prioritization skills

• Excellent oral and written communication skills

• Proven leadership abilities, influencing skills, and the ability to lead/engage on cross-functional projects

• Excellent time management, analytical and problem-solving skills, with an ability to research and troubleshoot efficiently and effective