Dispatcher (Ground Transportation)- Ft. Lauderdale Location

Description

At Skyhop Global, our goal is create “raving fans.” As a dispatcher at our headquarters, you will play an integral part in providing on time transportation to our customers, who are airline crew members in their layover period.

Our dispatchers are a reflection of our company’s commitment to safety, and raving fan customer service. This position acts as a liaison between our drivers, customers and OCC (airline customer service). In this role, you’ll be required to provide support and direction to our drivers to meet contractual on-time performance standards in accordance with our company values.

We are looking for experienced dispatchers who are friendly, self-motivated and dynamic, with a passion for delivering excellent customer service. Dispatchers are required to respond to all situations with a sense of urgency, including documenting issues, responding to flight and schedule changes, and any crew calls that arise. The ability to process visual information quickly and effectively is a requirement to be successful in this role.

Required Skills:

• Communication Skills – The ability to communicate clearly and effectively with crew members, airline representatives, and your co-workers (drivers and managers) is necessary.
• Ability to muti-task – Dispatchers are required to keep track of a lot of moving pieces. From answering phones, to monitoring GPS, to updating schedules, our dispatchers are always busy!
• Problem-Solving – You must be able to solve issues as they arise, often requiring you to think on your feet, or outside the box. You need to show good judgement in high-pressure situations and be able to direct others to take appropriate action under stressful conditions to mitigate the operational impact.
• Flexibility – Our dispatch center is a 24/7/365 operation, so ability to work varied shifts based on flight and trip volume is required.

Requirements

• 2+ years of dispatch experience
• 4+ years of customer service experience
• Experience working in a call center, or high call volume environment
• Ability to communicate (read, write, and speak) in English is required, bilingual in Spanish is a plus
• High School diploma required, some college preferred
• Experience using GPS and Geofencing software, video tracking and other general technology skills is required.