US Salary Range: $124,500 - $165,000

About Us

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.

About the Role

The Total Rewards Program Lead is responsible for the operational delivery, compliance, and continuous improvement of Bonterra’s benefits and leave programs across the United States and Canada.

This role is the program owner and functional subject matter expert for benefits operations, ensuring accurate administration, regulatory compliance, and a consistent employee experience. 

They partner closely with HRIS, Payroll, Finance, Legal, and HR Business Partners to maintain system integrity, drive process improvements, and support business needs including M&A integration, retirement plan transitions, and globalization.

The position also supports compensation process and data governance, market survey participation, and Workday testing/auditing for Total Rewards processes, in alignment with the Total Rewards strategy set by the head of Total Rewards. 

BENEFITS, LEAVE OF ABSENCE & EMPLOYEE SUPPORT 

• Administers Bonterra’s health, welfare, and retirement plans across the US and Canada (medical, dental, vision, life, disability, FSA/HSA, and retirement programs as applicable), ensuring accuracy and compliance. 

• Serves as a primary point of contact for employee benefits and leave inquiries (and escalation point as needed), ensuring timely, professional resolution and a positive employee experience. 

• Manages eligibility, enrollment, and life event transactions in Workday and vendor systems; monitors and resolves data discrepancies across platforms. 

• Oversees leave of absence programs across the US and Canada, including paid parental leave, FMLA, ADA accommodations coordination, disability-related leaves, and state/provincial-specific leaves, in coordination with third-party administrators and HR Business Partners; supports globalization/country expansion as the benefits SME for leave operations, vendor coordination, and process readiness. 

• Partners with Payroll to ensure leave-related pay and deductions are accurate, including auditing, corrections, and retro pay adjustments where required. 

• Maintains operational procedures, documentation, and an annual cycle calendar for enrollments, open enrollment, leaves, and recurring benefits processes. 

• Leads operational execution of benefits and leave programs and integrations; escalates strategy, policy, and exception decisions to the VP, Total Rewards & HR Operations. 

COMPLIANCE, GOVERNANCE & RISK MANAGEMENT 

• Ensures compliance with applicable benefits and leave regulations and requirements across the US and Canada, partnering with Legal/Payroll/HRIS to implement required changes. 

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