Warranty Field Technician

Req ID:445860 

 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

 

 

MAIN RESPONSABILITIES 

Key accountabilities:

• Apply strictly all Alstom and local EHS rules
• Carry out Troubleshooting of Alstom products during Warranty period as well as Pre-warranty, Commissioning, Validation and Certification period including investigation and repair
• Carry out Fleet check activities
• Register all required relevant failure/event data in Defect Management data base (RailSys Light, GSI, Maximo, …) incl. configuration data
• Support specific technical investigations by Engineering or internal or external Supplier
• Manage Troubleshooting team activities (if applicable)
• Ensure good information flow within Troubleshooting and Customer Site Warranty team (shift change) (if applicable)
• Support helpdesk activities (if required)
• Implement Field Modifications (FM) (if required)
• Contribute to Return of Experience (if required)

 

Key Job Authorities and Dimensions:

• Autonomous Troubleshooting
• Filling of Defect Management data base
• Application of EHS rules
• Support and supervision of external supplier representatives (if required)
• Team management (if applicable)

 

Performance measurements:

• Achievement of contractual availability (milestone) targets
• Characterization of K1S/K2/K3 issues on time
• Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base
• Availability of configuration update data
• Audit results (internal and external)
• Customer satisfaction of technical expertise
• Compliance with EHS rules and work-related processes

 

 

 

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

 

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.

 

 

Job Type:​Experienced​