WARRANTY FIELD MANAGER

<p><strong>Job Summary</strong></p> <p><span style="font-weight: 400;">As a Warranty Customer Care Manager, you will place the customer’s satisfaction with their residential Fischer Home construction warranty at the center of all you do. If you are a passionate problem solver who seeks out the best strategic intervention, you will find success in this role. The most rewarding part of this role is putting the finishing touches on the customer’s new homes as they finish up their 1 year warranty period. </span></p> <p><em><span style="font-weight: 400;">You will thrive in this role if you: </span></em></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Enjoy working with customers and providing excellent customer service, even when that isn’t giving them everything they may ask for.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Possess a process-oriented approach to troubleshooting. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Seek out the root causes of issues to develop the most efficient and appropriate solutions.  </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Leverage team collaboration to complete tasks. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Possess excellent written and oral communication skills. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Possess initiative, drive and the ability to lead others. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Appreciate the value of organization and documentation</span></li> </ul> <p><em><span style="font-weight: 400;">These skills will be used to: </span></em></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage residential construction warranty service requests. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop and implement the appropriate and cost effective solutions to warranty service issues.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Schedule and perform customer issue tracking for closed communities and one year after warranty. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400