Student Accounts Specialist

Job Description

Stevens Institute of Technology seeks a Specialist for the Office of Student Accounts. The Specialist, under the supervision of the Associate Director of Student Accounts, provides the highest level of customer service while working with our students, parents and fellow employees to answer inquiries regarding students’ accounts. The Specialist ensures compliance with federal, state and institutional policies while processing payments, analyzing and maintaining student account records with accuracy. The Specialist works to support the overall goals and mission of the Office of Student Accounts and Stevens Institute of Technology.

Essential Responsibilities:

• Provides superior customer service as the first point of contact in the Office of Student Accounts for students, families, faculty, and staff.

• Responds to questions and inquiries regarding students’ accounts in person, by email and phone.

• Responsible for recording, and depositing monies received in accordance with established departmental procedures in an accurate and timely manner.

• Provides general administrative assistance including opening and sorting mail, updating departmental schedule, and responding to both departmental email and voicemail.

• Participate in the Student Accounts collection efforts for past due account balances.

• Maintain current knowledge of regulations, policies and applicable requirements related to Student Accounts and Stevens, including Family Educational Rights and Privacy Act (FERPA) and Title IV.

• Safeguard assets and contribute to the sound internal control environment.

• Attend campus events as a representative of the Office of Student Accounts.

• Safeguard assets and contribute to the sound internal control environment.

Required:

• Minimum 2 years of experience in cashiering

• Minimum 2 years of customer service experience

·        Must be proficient in Microsoft Office including Word and Excel

 

 Knowledge and Skills:

·        Must demonstrate excellent communication and customer service skills

·        Ability to prioritize and meet deadlines with a strong willingness to learn new skills.

·        Prior working experience in college/university environment is preferred but not a required

·        Experience with a student ERP Systems is a plus

·        Bilingual skills are a plus

 

 

About Stevens:

 

Founded in 1870, Stevens Institute of Technology, The Innovation University™, lives at the intersection of industry, academics and research. Students, faculty and partners collaborate in an academic culture of innovation, research and entrepreneurship to develop, implement and leverage technology to confront global challenges. Based in Hoboken, N.J., Stevens offers degrees in engineering, the sciences, management, business, humanities and the arts. Stevens has been recognized by both the U.S. Department of Defense and the Department of Homeland Security as a National Center of Excellence in systems engineering and port security research. The University has more than 8,200 undergraduate and graduate students with more than 350 faculty. Stevens’ programs have attracted international participation and strategic partnerships with industry leaders, governments and other universities around the world.

 

About the Stevens Office of Student Accounts:

The Office of Student Accounts administers, bills, and collects student charges. We work to deliver the best possible customer service, accurate information, and financial options for our students and families.

Department

Office of Student Accounts

Compensation Range

In compliance with the New Jersey Wage Transparency Act, the annual base salary range for this position is $47,600.00 - $63,466.67. This range represents the University’s good faith estimate of possible compensation at the time of posting. Stevens Institute of Technology determines compensation based on factors including the position’s scope and responsibilities, the candidate’s experience, education, skills, internal equity, market data, and organizational considerations. The final salary will be set considering departmental budget, qualifications, and relevant credentials. This pay rang