Product Director, Workplace Solutions

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Note: We prefer candidates who are within 2 hours of our Boston, Braintree MA, Windsor CT, or Minneapolis MN offices.

Get to Know the Opportunity:

This is an exciting opportunity to help shape the strategic vision for Voya’s Health Solutions Claims platform and manage the go-forward strategy & roadmap. This role requires a deep understanding of the Health Solutions industry, including Absence Management, STD and LTD, and Voluntary Benefits. In addition, the product manager must have a strong understanding of the supporting tech & ops required to win, including a robust knowledge of the current tech vendor landscape and nuances of front, middle, and back-end.

This individual will be accountable for proactively leading the holistic claims platform strategy inclusive of technology, go-to-market, operations, and product development. This role will involve building close relationships with the senior leadership team, business partners (e.g., IT, Ops, Product) and third-party partners to ensure that the team’s efforts are aligned with the strategic business and customer outcomes.

The Contributions You'll Make:

• This individual is responsible for managing interdependencies across the organization while identifying, building and managing strategic partnerships. This individual will work closely within the team to ensure business value and user feedback is translated into new development when necessary. There will be specific business objectives based on the areas of product focus, with the Product Manager bringing industry insights as relevant.
• Help shape the claims product platform vision with customer-centricity and define the business value; Develop business cases for further investment, including assessment of potential revenue, implied investment, and KPIs
• Collaborate with and manage internal stakeholders (e.g., business leaders, IT) to regularly gather feedback and refine the future of the product, factoring in business priorities, pacing, risk management, funding, scope parameters
• Collaborate with external stakeholders (e.g., customers, vendors, suppliers) to identify customer requirements, assess impacts to other data, systems, products, services, and compare costs and benefits alongside available technologies and processes to recommend a path forward
• Scope the minimum viable product considering existing resource constraints and sustained product development; build product backlog and prioritize it based on iterative business value
• Lead the development and execution of product launches, refinements, and iterations
• Manage client insights to understand evolving needs, preferences, and behaviors, using this data to enhance the user experience and influence positive commercial outcomes.
• Identify and raise dependencies and roadblocks to sponsors and leadership to obtain assistance as required.
• Provide continuous feedback to peers, management, and internal and external partners about trends and opportunities for improvement
• Ensure adherence to all regulatory and data privacy requirements / guidelines for systems and data across all business functions
• Continue to enhance claims business and product domain knowledge by participating in educational opportunities, reading professional publications, and partnering professional organizations
• Work under minimal supervision, with extensive latitude for the use of initiative, independent judgment and building the consensus with multiple teams
• Provide