Operations Supervisor - One World Observatory

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

LEGENDS ATTRACTIONS

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.

• Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups
• Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder
• Re-imagined dining experiences to delight local foodies
• Leading-edge technology and innovation to drive interactivity and create fully immersive experiences

Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners.

ONE WORLD OBSERVATORY
Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 – One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views - which evoke feelings of the City’s signature pride, hope and determination - including special interactive experiences and dining options, plus a sit-down restaurant.

In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).

THE ROLE
The Operations Supervisor will be responsible for supervising all activities within the Observatory Operations department while maintaining a specific focus on the guest experience and day to day operations of the Observatory. This position reports directly to the Operations Manager.

ESSENTIAL FUNCTIONS

• Assist in managing the Observatory floor staff, Guest Services Desk and occasionally perform special projects as requested
• Train and work with Observatory staff, assign and direct work, appraise performance, address guest complaints, resolve problems
• Prepare daily line schedules for Operations staff
• Ensure that proper procedures are followed including, but not limited to, accurately keeping all other financial/ticketing system records as required
• Ability to work and coordinate with internal departments including Sales and Marketing and Human Resources
• Ensure staff compliance with established guest experience, security, sales and record keeping policies and procedures
• Inform staff of any changes in policy, procedure, and Observatory operations
• Liaise between management and hourly staff--including building security and maintenance
• Perform the duties of guest services and observatory floor staff as needed
• Model all safety policies and procedures including, but not limited to, seeking out and reporting unsafe work conditions, keeping abreast of company-wide safety training and any additional job specific safety training
• Report all safety incidents into the company’s risk management system on the same day that the safety incident has been reported

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

• Energetic and outgoing with a creative, and a proactive approach to teamwork
• Minimum 1-3 years’ experience in operations, preferab