You want to..

• join a scaling Start-Up in the heart of Europe?

• create a category defining company?

• build something people really want?

Then this is for you! 🫵

We’re building an AI platform for customer facing teams that transcribes and analyses all customer touchpoints—both online and in person. Today, thousands of people at over 1,000 companies around the world use Bliro every day to collect, analyse and automate based on data from customer conversations.

We have just raised a Seed Round from some of the best European VCs out there and are looking for you to join us for the ride!

❓About the Role

As a Customer Success Manager at Bliro, you’ll be the key to ensuring our customers achieve maximum value from our platform. You’ll own the post-sale journey, from onboarding to adoption, while building trusted relationships that drive retention and uncover growth opportunities. This is a high-impact, customer-focused role with contact to our existing customers and ownership from day 1.

🚀 Your Mission

Maximize customer value and drive revenue expansion by proactively managing relationships, preventing churn, and ensuring customers fully adopt and realize ROI from Bliro.

🧑‍💻Your Responsibilities

1. Drive Expansion Revenue with Existing Customers
   You will actively identify and execute upsell and cross-sell opportunities, working to close expansion deals that contribute to our Net Revenue Retention (NRR).

2. Prevent Churn & Improve Retention
   Through regular Quarterly Business Reviews (QBRs) with decision-makers, you will review Bliro's impact, discover new customer needs, and gather feedback. You will communicate product updates and enhancements to ensure customers fully leverage new features and achieve maximum value.

3. Own Onboarding & Early Adoption
   You will guide customers through a structured 4–6 week onboarding process, transitioning them from proof-of-concept (PoC) to long-term contracts. This includes providing tailored training, sharing best practices, and setting success metrics aligned with each customer's goals.

4. Build High-Value Customer Relationships
   You will cultivate trusted relationships by proactively engaging customers, identifying advocacy opportunities such as case studies and referrals, and maintaining high CSAT ratings.

🔨 Your Skills & Competencies

• Customer Relationship Management:
  Proven ability to build trust and credibility with stakeholders at multiple levels within client organizations.

• Revenue-Focused Mindset:
  Experience with account planning, upselling, and cross-selling strategies, supported by data-driven methods to identify expansion opportunities.

• Product & Technical Knowledge:
  Comfort in explaining product features, providing customer training, and tying use cases to measurable ROI.

• Communication & Collaboration:
  Skilled in running QBRs, aligning cross-functional teams (Sales, Product, Support), and tailoring updates to diverse stakeholders.

• Proactivity & Problem-Solving:
  Ability to anticipate customer needs, mitigate churn risks, and continuously improve the customer experience through structured feedback loops.

📃 Your Profile

• Language Proficiency: Fluent in German (mandatory) and English.

• Experience: 2+ years in Customer Success, Account Management, or similar roles in SaaS or software companies.

• Customer-Centric: You are passionate about helping customers succeed and delivering measurable value.

• Revenue-Driven: You have a track record of successfully managing account expansion and retention goals.

🧙 Why Join Us?

• Competitive salary with performance-based bonuses.

• A chance to work in a fast-growing, innovative SaaS company.

• Opportunities for career growth and professional development.