Sr Manager Customer Service and Supply

Requisition ID: 36636 

Cheers to creating an incredible tomorrow!

   

At Molson Coors, we tackle big challenges and defy the status quo.  With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future... we’re on the path to transforming the beverage industry.  That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward.

 

We seek, value and respect everyone’s unique perspectives and experiences knowing that we are stronger together.  We collaborate as a team and celebrate each other’s successes.

 

Here’s to crafting careers and creating new legacies.

 

 

 

Crafted Highlights:   

 

In the role of Sr. Manager Customer Service & Supply working in Albany, Georgia you will be part of the Customer Service Supply Chain/Warehouse Team in Brewery Operations. You will be responsible for providing leadership and for optimizing results in all areas of customer service and supply including warehousing, distribution, transportation, production services, and scheduling.

You will lead customer service departmental operations, towards the vision of a high-performance team culture and drive change management initiatives to continually improve both plant and process operations to meet World Class Operations Standards. You will contribute to the operations manager group on site developing short term tactics and contributing to the brewery strategy over a 5-year time horizon.

 

This position reports to the Director of WCSC & Operations and works closely with the brewery leadership team, unit managers, production supervisors, skilled trades and brewery workers.

 

What You’ll Be Brewing:

• Most importantly, you will lead a team of 3 direct reports and 20+ indirect reports, and support their growth and development through career discussions and consistent one on one conversations 
• Leads and is responsible for production scheduling, financial and operational performance, inventory and material management, asset care and reliability, and project engineering for customer service and supply
• Ensures high quality products are warehoused and shipped cost effectively through maximizing operational efficiency and reliability
• Leads and supports brewery safety, sustainability, and environmental initiatives.
• Develops local strategies and tactics in alignment with the brewery and integrated supply chain strategic plan.
• Is key interface with distributors and field sales to ensure that brewery quality and service levels are exceeding distributor needs in collaboration with corporate customer service. Represents the brewery to our distributors and trade customers
• Collaborates and coordinates with external and internal customers to ensure optimal customer service. 
• Acts as the functional business owner for projects that impact the area of responsibility. 

 

 

The Other Qualifications: 

• You are an authentic leader.  You value and respect differences and believe inclusion and belonging is the key to collaboration and a winning team culture
• You will have a bachelor’s degree in business, engineering, supply chain or another technical field.  We prefer you have a master’s degree.
•  You will have a minimum of 8 years’ experience in progressive roles in a manufacturing environment, with minimum of 2 years’ previous experience managing exempt level employees.
• We prefer your previous experience to be managing warehouse/supply chain operations in a manufacturing environment.
• Possess a proven track record of achievement across a balanced scorecard in a high-speed, high-volume manufacturing environment
• We prefer prior experience driving results utilizing Lean methodologies and tools.   
• You love a challenge. You complete complex projects quickly and adeptly with your understanding of the business priorities
• You build relationships and collaborate to get to the desired outcome