Sr. Director, Security Operations

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. For over 40 years, our employees have enjoyed rewarding careers that challenge them, support their growth, and inspire them to think and act boldly to make a real impact. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more! 

At Fortra, we’re breaking the attack chain. Ready to join us? 

 

 

Fortra is seeking a highly skilled, self-driven and motivated Senior Director of Managed Security Operations to lead our Digital Risk Security Operations Center (SOC). The ideal candidate will have a strong background in cybersecurity, excellent leadership skills, and a proven track record of overseeing security operations, scaling security effectiveness, and customer engagement. As the Senior Director of Managed Security Operations, you and your team will play a crucial role in ensuring the protection of our customers against cyber threats.  

The Senior Director of Security Operations for Managed Services will be responsible for overseeing and managing security operations within our managed services division. This role involves developing and implementing security strategies, ensuring the effective operation of security controls, and leading a team to protect client environments and internal infrastructure. The Senior Director will work closely with senior leadership, clients, and internal teams to enhance security posture and respond to security challenges. 

WHAT YOU'LL DO

 General Responsibilities: 

• Lead and mentor a team of Managers, security analysts, Leads and SMEs, fostering a culture of collaboration, continuous learning, and professional growth.  

• Responsible for collaborating with R&D to continually drive to better automated security outcomes 

• Collaborate with CSMs and AMs to ensure full-value delivery and communication for all customers  

• Leverage automation to ensure optimal gross margins  

• Continuously evaluate and mature a strong set of KPIs and control plans to ensure trends are monitored and deviations are addressed proactively. 

• Provide guidance, training, and performance evaluations to ensure the team's effectiveness and growth.  

• Drive innovation and scale into our day-to-day processes and methodologies, leveraging skillsets and capabilities present on the team, and partnering with cross functional stakeholders  

• Partner with SOC Leads to Coordinate schedules, assignments, and tasks to ensure 24/7 coverage and effective response to security incidents  

• Accountable for the daily operations of the SOC, overseeing incident detection, analysis, response, and resolution. 

• Collaborate with team members to investigate and mitigate security incidents, ensuring timely and effective containment and resolution.  

• Build visualizations for and monitor SOC metrics/Key Performance Indicators (KPIs) and assess trends to evaluate operational efficiency and identify opportunities for improvement.  

•  Be deeply engaged in the delivery of managed security services to customers, ensuring desired security outcomes, attainment of service-level agreements (SLAs) and customer satisfaction.  

• Establish and maintain strong relationships with customers, acting as an escalation point of contact for customer issues.  

• Collaborate with customers to understand their security needs, provide recommendations, and communicate security posture and incident status.  

• Lead and support incident response efforts, guiding the team in handling and mitigating security incidents to minimize impact and prevent future occurrences.  

• Stay current with emerging cyber threats and vulnerabilities, utilizing threat intelligence to enhance threat detection and response capabilities.