Project Manager, Cloud Success Services - West Market Unit

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Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

What You’ll Do:

 

The Project Manager is responsible for supporting our customer’s transformation strategy through the management of cloud, on-premise or hybrid implementation initiatives. Most projects will utilize Agile and rapid prototyping methodologies. The Project Manager has the qualifications and business acumen to manage large scale, high risk, strategic projects that span organizational boundaries including multiple business units and service partners/vendors. 

 

The project manager will provide leadership to cross-functional teams responsible for delivering defined project outputs to time, budget and project quality criteria. This person will assist our sales teams during the Bid Phase by providing input into the proposal especially regarding the solution delivery model (e.g. SAP Activate and Agile Delivery methodology and best business practices), project structure, organization, scoping, estimation and risk assessment. The Project Manager has ability to manage complex projects or programs that require coordination of work between various parties such as: third party sub-contractors, SAP Custom Development, SAP Global Delivery, SAP Active Global Support.

 

Sales Support: 

• Ensure that the delivery model proposed by the solutioning center will correctly support the defined project objectives and requirements
• Ensure that the scope and estimate of the engagement is correctly captured in the SOW
• Determine required resources for the project
• Assess, document and communicate risk for the engagement
• Position SAP delivery methodology – Activate, Agile, Best Business Practices and Model Company correctly with the customer and project team

Delivery:

• Conduct the project planning activities and manage the execution of large scale, high risk, or strategic projects according to plan (Opportunity Management, Initiating to Closing)
• Clarify assignments and deliverables to project team; review quality of work and manage integration of team members’ work; provide performance input to project team members’ functional management.
• Evaluate complex situations accurately and identify viable solutions that create successful outcome for the customer.
• Manage relationship with project stakeholders, including internal and external clients, keeping stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverables.
• Ensure proper use of methodology, tools and procedures
• Ensures proper governance is in place to best meet project objectives
• Balance the trade-off of the triple- constraint (time, cost and scope) to realize the expected business value.
• Builds customer relationships with the clear expectation to deliver follow-on business or identify opportunities within an account. Deals with difficult issues at the customer and finds win-win solutions for both Customer and SAP.
• Proactively manage all contract terms, including changes in work scope, timeline, and obligations and ensure appropriate planning measures are taken with internal and external stakeholders to formalize and administer contract changes.
• Manage the financial aspects of the project: budgeting and estimate to actual variance.
• Analyze risk, establish contingency plans ad identify trigger events and responsibilities for initiating mitigating action.
• Communicate and/or escalate project issues early to account management and delivery management.
• Determine what constitutes successful closure for all parties. Gain acceptance and sign-off by all parties when closure is attained.

 

Knowledge Management:

• Maintain project documentation and updates to relevant knowledge management bases; analyze lessons learned and share with the organization’s project management community.
• Participate in the development of project management best practices.

 

What You Bring:

• 5+ years of project management experience in large scale, high risk, or strategic projects with multiple number of E2E full lifecycle implementations

• Required undergraduate university degree, preferably in commerce, engineering, information technologies or equivalent trainin