VP, Team Manager, CSCO - NA

Role Purpose:

Leads a Team of 4-6 Executive Partners as they mentor, provide content, and advise CSCO members and their teams.  Works closely with Sales, internal peers, and CSM community to ensure internal and external goals are aligned.

Responsibilities:

• Leads a team of Executive Partners for specific industry vertical(s)
• Responsible for retention of CSCO business for specific industry vertical(s) in the US and for supporting a growth rate within the sector(s)
• Partner with Executive Services Management team, Service Delivery peers and Direct reports to scale and standardize the CSCO experience across US, and EMEA
• Build a high-performing team which collaborates across Gartner
• Lead recruiting, EP development, training, and tracking of appropriate team metrics
• Leads a team of Executive Partners to help implements member delivery strategy by aligning corporate objectives, to most critical priorities and client initiatives.
• Applies subject matter expertise and provides executive support in Voice of the Customer Meetings to help evaluate the member service delivery experience and be able to drive solutions for member concerns
• Partner with Sales to ensure regular communication/ support/ education and participation with Sales team to drive sales efforts in the region
• Active participant in Service Ops Meetings, Sales Ops calls and DRBs to help identify early growth, renewal and cancel rewrite opportunities
• Manage team capacity to support Sales teams in closing business with existing and prospective members across their region. 
• Help identify ways to improve the overall service delivery experience for our CSCO clients
• Support expansion of the CSCO community content for our Supply Chain Executives
• Accountable for approx. $10M in CSCO member seats (main member and WG leader).

Education:

• University graduate (Masters preferred)

Experience:

• 15 years experience working in a senior management role
• Demonstrated work and leadership experience
• Critical thinking and problem solving to assess member situations and provide actionable outcome-based business/technical advice for their own memberships as well as for their team’s assigned accounts
• High tolerance/evolved ability to lead and manage ambiguous situations
• Excellent relationship management skills including significant experience working with C-level executives
• Superior verbal, written, facilitation, and presentation skills
• Demonstrated collaboration and team leadership skill

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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