Experienced travel insurance assistance professionals – Viking Travel Care

<p>Viking Travel Care is looking to strengthen our operations team with professionals with long experience from travel insurance assistance, case handling and operations.</p><p>We are looking for candidates who, for a temporary period, can assist us with case handling and other operative tasks.</p><p><br/><strong>Responsibilities and tasks</strong></p><ul> <li>Case handling, all types – simple, medium, heavy</li> <li>Handling medical transport cases and repatriations</li> <li>Support and knowledge sharing with colleagues</li> <li>Training of colleagues</li> <li>Operational supervision, tasks management etc</li> </ul><p></p><p>We can offer:<br/><br/></p><p><strong>Short term remote positions</strong></p><p><strong><br/></strong></p><p><strong>Required qualifications</strong></p><ul> <li>Minimum 3 years’ experience in travel assistance</li> <li>Can handle all types of travel insurance assistance cases including repatriation</li> <li>Norwegian or Danish fluent verbally and in writing</li> <li>Fluent English verbally and in writing</li> <li>Familiar with reading and interpreting insurance conditions </li> <li>Experience with supervision and/or shift management is a plus </li> <li>Experience from training and coaching colleagues/staff</li> <li>Good user of IT systems and can quickly learn new systems. </li> </ul><p><strong>Personal abilities</strong></p><ul> <li>You have a structured approach and get things done</li> <li>You have excellent prioritization and delegation skills</li> <li>You communicate well and have good people skills</li> <li>You see solutions instead of problems and have a flexible mindset</li> <li>You thrive in an environment of rapid and continuous change</li> <li>You are not afraid to make decisions and comfortable with giving feedback</li> <li>You are used to reading and following work instructions and procedures</li> </ul><p></p><p><strong><br/> Practical information</strong></p><ul> <li>Position: Senior Assistance Coordinator / Transport Coordinator / TBD</li> <li>Position type: Fulltime (part-time can be considered)</li> <li>Work hours: 24h rotation, but mainly day-evening-weekend</li> <li>Contract period: 4-12 months</li> <li>Workplace: Remote</li> <li>Travel to Spain for training or when needed, must be expected</li> <li>Start date: As soon as possible / to be agreed</li> </ul><p></p><p></p><p><strong>Interested in long term position in Spain, instead?</strong></p><p>If you are planning to relocate to Spain, we have fulltime continuous contracts for employees working from our locations in Spain (Torrevieja and Fuengirola). </p><p>The tasks and qualifications will be the same as above, but the contract will be fulltime, and Spanish based.</p><p>We offer practical help and compensation for your relocation.<br/><br/></p><p></p><p>If you have any questions, you are welcome to contact </p><p>Cristina F. Blanco, Operations Manager Travel Care, <br/>phone: +34 661 614 179 or <br/>e-mail:  cristina.blanco@Vikingassistance.com</p><p></p>