Technical Content Developer

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code generates seamlessly in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

Webflow's education resources are known for breaking down complex topics with focus, clarity, and humor. The vast majority of our educational offerings are free on Webflow University: our platform for learning web design and development. While Webflow offers a visual interface for HTML and CSS, millions of users come to Webflow University to learn the broad principles of web design and web development — not just Webflow!

We’re looking for a Technical Content Developer to help us make best-in-class education materials including user documentation and short-form videos that empower everyone to make pro websites using Webflow.

About the role 

• Location: Remote-first (United States; BC & ON, Canada) 
• Full-time
• Exempt 
• Our cash compensation amount for this role ranges from $77,000 - $97,000 for most US locations and $85,000 - $108,000 for US locations with a higher cost of labor. All figures cited above are in $USD and pertain to workers located in the United States. Pay is based on several factors including market location, and may vary depending on job related experience, knowledge, qualifications, and skills.
• Reporting to the Director of Video

As a Technical Content Developer, you’ll … 

• Write and maintain technical documentation for Webflow University. You’ll create and maintain written instructions to help users learn web design and development, and you’ll focus on steps that help users achieve a specific goal or accomplish an objective on their site. You’ll also provide contextual information and details that help users understand how the instructions relate to an overall process or larger objective.
• Proactively investigate users’ needs so you can update existing Webflow University content. You’ll coordinate directly with teammates in Education, Product Development, and Customer Support to determine what our audience needs to be successful, including ongoing maintenance to existing documentation and short-form videos based on product and user interface changes.
• Create short-form education videos. You’ll research, write scripts, record voice-over, record motion screen captures (screenflows), and produce short-form videos teaching customers how to use specific features in Webflow. We don’t make run-of-the-mill, dry tutorials. These are engaging, sometimes downright funny, but always instructive short-form videos — 2 minutes or less.
• Push the boundaries of what’s possible for educating Webflow customers. Our team enjoys a ton of experimental freedom, and we’re always looking for ways to do better, even when the method isn’t 100% proven. If your idea gets users excited about learning, we want to try it. We’re always looking for ways to improve our users’ experience and seeking better methods to curate, organize, write, and connect all the learning materials on Webflow University. If you have ideas about improvements such as how users can better comprehend written instructions, a clearer way to communicate, better organizational structure, or similar innovations, we’ll help you implement it.

In addition to the responsibilities outlined above, at Webflow we’ll support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

About you 

You’ll thrive as a Technical Content Developer when you:

• Practice impeccable English writing skills, including correct grammar, syntax, punctuation, and spelling.
• Can consistently transform complex technical concepts into clear, simple instructions using Webflow’s voice and tone.
• Learn about and test product functionality as you write.
• Understand and can demonstrate how technical documentation changes based on the audience.
• Are familiar with popular technical writing style conventions such as the Microsoft Manual of Style for Technical Publications and the Chicago Manual of Style. 
• Excel at interpersonal skills and collaborate effortlessly with different teams to gather the details you need to write Webflow documentation.
• Excel in an exceedingly fast development environment and can juggle mu