Technical Writer

Technical Writer

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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The Opportunity:

CACI is seeking a Technical Writer in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force.  The EITaaS program supports our customer to provide a common set of required EIT services across 187 bases to implement a consistent, high-quality experience for users across all mission environments and enable USAF to transition focus from network operations to mission operations. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model.  This position will directly support the Configuration Management Database (CMDB) project within the EITaaS program.

The Technical Writer will be responsible for creating, editing, and maintaining comprehensive documentation related to our Configuration Management Database (CMDB) and associated processes.

Responsibilities:

• Work with engineers and business analysts to develop and maintain requirements documents, detailed design documents, implementation plans, training, user guides, process documentation, and standard operating procedures for CMDB-related activities.
• Review content of technical documentation for quality. Produces technical and scientific illustrations for presentations and/or publication, as appropriate to the requirements.
• Ensures that documents follow the style laid out in the style guide.
• Creates documents for publication both within the organization and externally using input provided by team members, stakeholders, research sources, and other content providers.
• Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses.
• Integrates graphics, text, and other media to create presentations and publications.
• Coordinates the production and delivery of the document to government.
• Proofreads and edits correspondence, documents, memoranda, presentations, and other publication materials to ensure they conform to DoD standards for spelling, grammar, and style.
• Assists content providers in identifying the appropriate medium and format for presentations and publications.
• Ensures content is of high quality and conforms to standards.
• Create clear, concise, and user-friendly documentation for both technical and non-technical audiences.
• Collaborate with CMDB analysts, IT teams, and stakeholders to gather information and understand complex technical concepts.
• Design and create visual aids, diagrams, and flowcharts to supplement written documentation.
• Regularly review and update existing documentation to reflect changes in processes or systems.
• Contribute to the continuous improvement of documentation processes and tools.

Qualifications:

Required: 

• DoD Secret Clearance
• 6+ Years relevant experience (Bachelor’s degree in applicable field may be substituted for 5 years of experience)
• A proven ability to digest complex information into clear and concise text.
• Prior experience in technical writing
• Strong working knowledge or experience with MS Word, Excel, PowerPoint, and SharePoint

Desired: 

• ITIL Foundation certification. (Preferred)
• Knowledge of IT service management (ITSM) frameworks, such as ITIL.
• Experience in IT service management, with a focus on configuration management and CMDB administration.
• Ability to translate complex technical information into clear, user-friendly content
• Excellent writing, editing, and proofreading skills
• Proficiency in documentation tools (e.g., Microsoft Office Suite, Adobe FrameMaker, or similar)
• Strong attention to detail and commitment to quality
• Excellent communication and interpersonal skills
• Experience with data governance principles and practices.
• Strong understanding of IT infrastructure components (servers, networks, storage, databases).
• Familiarity with cloud computing technologies (e.g., AWS, Azure, Google Cloud).
• Understanding of API integrations and data exchange formats (e.g., JSON, XML).
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Detail-oriented and highly organized.
• Ability to prioritize and manage multiple tasks.
• Strong documentation ski