Director, Operations Client Management

Director Operations, Client Management


Director Operations, Client Management

Who are we?
Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.

As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.

See how you can make a difference with the support of strong leadership and a team environment.

See Everything, Be Anything™.

What are we looking for?
The Client Management - Operations Director is responsible for coordinating and driving collaboration across the functional teams in meeting Third Party customer contract requirements, including supervision of direct report(s) providing technical and business guidance to drive operational improvements and automation.

Where you will have an impact
• Understanding Third Party Client Specific contract requirements
• Understanding Versant Health Operational Standards
• Manage Client Reporting Requests and Requirements – collaborate with teams to design, define and build standard and custom reports.
• Performance Guarantee – in collaboration with Product and Operations, define PGs, establish process for review and approval of non-standard PGs. Support the development of Client reporting for PGs.
• Project Managing Client Specific Projects that require cross functional support that do not meet the criteria for EPMO (Enterprise Project Management Office)
• Collaborating with Regulatory/Compliance team to support Operational Execution and cross Functional execution of new/changing requirements.
• Ability to translate Customer Expectation into IT or Operational Requirements. Capability to evaluate trade-offs and investments to fulfil commitments
• Understanding how to translate Customer Commitments into Operational Execution by collaborating with Functional SMEs.
• Ability to understand and influence our standard reporting packages to accommodate our Client’s regulatory and negotiated reporting metrics
• Ability to work and negotiate with Clients on developing solutions that can be delivered with Excellence
• Collaborating with Regulatory/Compliance team to support assessing client risk, operational Execution and cross Functional execution of new/changing requirements.
• Collaborate with different areas within Versant Health to drive resolution (ex; claims, IT, reporting, call center, etc.)
• Manage direct report(s) responsible for data and business analytics to inform process and operational strategies to support day to day client management activities
• Travel 25% or as needed by Client expectations

What’s necessary to do the job?
• Bachelor’s Degree or equivalent combination of experience and education
• 5-7 years of experienceyears of related experience in Health Plan operations, Health IT Consulting or Medicaid/Medicare operations
• Knowledge and experience in the insurance, health, or vision care industry preferred. Knowledge of Medicaid and Medicare programs required.
• Proficiency in Microsoft Office, Salesforce and/or other project management software.
• Working knowledge of claims systems and other systems used in the processing of vision claims
• PMP, Six Sigma, LEAN, Agile or other process oriented certification a plus

HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.

Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to