Director, Underwriting Quality Assurance - Property & Casualty (Excess & Surplus/Specialty and Commercial Middle Market Underwriting)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This opening can be filled in a remote/work-from-home (WFH) capacity, or in one of our offices.

This Director will lead a team focused on the underwriting quality assurance for our Middle Market and Excess & Surplus/Specialty lines of business. Some travel, likely 3-5 trips per year, is expected.

The ideal candidate will have a broad experience in a Quality Assurance program and a working underwriting knowledge by line of business. The candidate will possess the skills to execute an underwriting quality assurance program at a risk-based level and ensure that underwriting best practices are deployed and implemented to improve financial performance. The candidate will have strong team-building experience, be collaborative and influential, and be able to show experience successfully driving and executing upon key initiatives.

Commercial underwriting expertise in complex lines is required, including Excess & Surplus or Specialty insurance. Formal people leadership experience is also preferred, through not required. Insurance designations are also a plus.

Compensation Grade: H3

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Job Description Summary

By assuring the quality of our underwriting practices, we make sure Nationwide is positioned to succeed and continue providing outstanding service, products and value to our customers, our company and our industry. If you can take a project and run with it, offer your best ideas to improve processes and help our team and those we support improve their work, we want to hear from you!

As a Director, you'll lead Risk Quality function dedicated to assessing, evaluating and improving the overall quality of underwriting execution. We'll count on you to drive profitable underwriting results through leadership, development and engagement and proactively identifies issues, ideas and make recommendations to profitably grow the business.

Job Description

Key Responsibilities:

• Establishes research objectives and practice standards for the department. Ensures methodologies and outcomes meet business and strategic objectives.

• Directs analysis of trends found in the risk quality process including regional, line, national and automated underwriting systems results. Leads identification of organizational needs that require analysis and directs department in completion. 

• Works closely with regional and staff leaders to analyze and implement changes to existing underwriting policies and procedures and leads the design, development and adherence to quality assurance standard methodologies. Sets expectations and standards of practice for analysis. Ensures compliance to legal requirements and organizational, business and strategic objectives.

• Determines project priorities and workflow standards for the department. Monitors and manages performance measurements to ensure effectiveness of the department's service delivery process. Effectively aligns organizational structure to drive business needs.

• Directs quality standards and practice for department. Provides recommendations to leadership regarding underwriting strategy and opportunity. Measures and manages underwriting processing and quality. Actively participates in underwriting management process and influences regional and staff decisions relating to the underlying trends and systems changes applicable to automated underwriting.

• Translates strategic plans into organizational direction. Creates business plans, goals, budget and timelines to meet company standards. Participates in planning across Commercial Underwriting and influences regional and staff decisions relating to opportunities for business improvement based on trend analysis and systems changes applicable to automated underwriting. 

• Directs associates and provides performance management, salary planning and administration, organizational planning, hiring and placement and disciplinary actions.

• Consults with all levels of internal and external partners about policy and practice. Provides input into strategic and business plans and helps identify operational opportunities and efficiencies.

• Communicates strategic direction and operational plans to internal associates and external partners.

• Develops effective collaborative partnerships across all customer