Senior Sales Operations and Strategy Analyst

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:
Samsara is looking for a Business Operations analyst to play a critical role in building and scaling our renewals sales organization. The role includes being the expert on critical data sources and weaving that data into analysis to drive insights that will optimize the performance of our renewals cycle by implementing and managing processes for renewals planning, forecasting, and operational excellence.  

This role is open to candidates residing in the US.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will: 

• Serve as the expert on Salesforce, financial systems, and customer success platforms, resolving discrepancies between financial and CRM data and transforming complex datasets into reliable information.
• Partner with the Global Renewal Sales Organization, Business Operations, and Finance to provide actionable insights into business drivers, financial performance, and risks.
• Build and maintain models to forecast renewal rates, revenue retention, and churn risk using historical performance, customer behavior, and market data.
• Analyze team performance and develop recommendations for improving renewal rates, increasing revenue, and increase sales efficiency.
• Develop key performance metrics to drive sales productivity and own quarterly/annual reporting on renewal bookings, pipeline, and forecasts.
• Collaborate with sales leadership to prepare insights that support sales kickoff presentations, business reviews, and strategic presentations.
• Maintain deep understanding of renewals processes and systems to develop administrative policies and deep insights consistent with global sales standards.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Minimum 2 years in a management consulting firm and/or as a Sales Operations / Business Operations or Financial Analyst
• Comfort with performing analytical work with large data sets to perform modeling, forecasting, and sales analyses, experience in consulting, investment banking, or other highly quantitative roles
• Familiarity with Salesforce, Tableau, and other sales tech stack 
• Experience with financial data and analysis preferred
• Ability to communicate effect