Operations Group Manager - Global Delivery Insights & Enablement

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Operations Group Manager – Global Delivery Insights & Enablement leads the strategy and operations for integrating offshoring related data and systems. This role is responsible for building a unified ecosystem that connects currently disconnected systems, enabling accurate reporting, analytics, and auditability. The ideal candidate brings a strategic mindset and strong technical expertise in data tools and systems architecture to drive enablement initiatives that enhance operational performance.

Key Responsibilities

• Lead the strategy and execution of the Insights & Enablement function to integrate systems and data for Global Delivery oversight and operational transparency.
• Build a centralized, auditable ecosystem that consolidates vendor data, internal offshore resource data and enables real-time reporting and inventory tracking.
• Collaborate with internal stakeholders to evaluate and implement assessment tools, including decisions on internal vs. third-party placement.
• Develop dashboards and applications using Power BI and Power Apps to support access management and analytics.
• Ensure traceability of contractor movement (e.g., onboarding/offboarding) and maintain visibility into upcoming transitions (e.g., “who is moving this month”)
• Implement controls to monitor data movement and access, supporting compliance and breach prevention.
• Serve as the dedicated support function for insights and enablement within a production-focused team.
• Partner with technology teams to ensure secure, scalable infrastructure for vendor operations.

Basic Qualifications

• Management/supervisory experience
• 10 or more years of banking or other relevant experience
• Ability to travel ~10% of the time

Preferred Skills/Experience

• Bachelor’s degree in Business, Finance, Accounting, or a related field
• Strong experience with Power BI, Power Apps, or similar tools
• Deep understanding of 3rd party vendor management and systems integration
• Demonstrated ability to build and scale operational ecosystems
• Strong analytical, decision-making, and problem-solving skills
• Excellent verbal and written communication skills
• High level of tact, diplomacy, and interpersonal effectiveness

Location Expectations

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and flexibility to work outside the office location for the other days. 

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

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