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Manager-Technology Delivery Operations (Enterprise Work Management and IT Financial Management)

St. Jude Children's Research Hospital
NEO - Tamer Rashid Building OA, United States, United Statesfull_timeVerifiedPosted 29 Sept 2025

About the role

At ALSAC you do more than make a living; you make a difference.

We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®

Job Description

Are you a strategic leader with a passion for driving operational excellence and continuous improvement across enterprise technology programs? We’re seeking a Manager – Technology Delivery Operations to lead transformative initiatives that optimize how work is managed and delivered across the organization.

This role focuses on enterprise work management tools (Jira, Smartsheet, Planner, Project) and IT financial management processes, while also overseeing evolving strategic technology programs. You’ll lead a high-performing team and collaborate across departments to implement scalable solutions that enhance efficiency and support long-term growth.

Key Responsibilities

  • Lead and Develop Teams: Manage Delivery Operations Analysts, Program Operations staff, and support roles to ensure successful adoption of technical solutions and operational methodologies.
  • Drive Enterprise Work Management: Implement and mature enterprise-wide processes and technologies that support work management and financial tracking.
  • Oversee Strategic Programs: Lead development and execution of key IT operational programs (e.g., Communications, Quality, Disaster Recovery, Business Continuity, ITSM, etc.).
  • Champion Continuous Improvement: Introduce and coach teams on new methodologies, integrating them into the Technology Operating Model to enhance performance and scalability.
  • Collaborate Across Divisions: Partner with Technology Service Advisors and business units to ensure seamless adoption of new processes and technologies.
  • Centralize Knowledge: Establish and maintain a repository of technology policies, standards, and procedures to support consistency and transparency.
  • Report & Communicate Impact: Deliver portfolio-level reporting on program status, resources, financials, and risks to senior leadership, driving informed decision-making.

Qualifications & Skills

  • Understanding of application development, database, and system integration principles; obtained through a bachelor's degree and/or experience in Information Technology areas with 5+ years of experience.
  • Strong background in IT operations, program management, and enterprise work management tools.
  • Deep understanding of ITIL, ITSM, COBIT, and other operational frameworks.
  • Expertise in change management, process engineering, and continuous improvement methodologies (Lean, Six Sigma, Agile).
  • Proven leadership and communication skills with the ability to influence cross-functional teams and stakeholders.
  • Proficiency in tools such as MS Word, Excel, Visio, and platforms like Jira, Smartsheet, Planner, and Project.
  • Strategic mindset with the ability to manage multiple initiatives and drive measurable outcomes.

Benefits & Perks

The following Benefits & Perks apply to Full-Time Roles Only.

We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.