At Franklin Templeton, we’re driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we offer opportunities not only to help you reach your potential but also to contribute to our clients’ achievements.

Come join us in delivering better outcomes for our clients around the world!

What is the Customer Support Front Office Team responsible for?

The Consumer Support Front Office (Desktop Support) Team provides technology and functional support to internal clients for issues including hardware, operating systems, desktop/web applications, mobility, conferencing, and printing. We are the primary customer interface with technology and are responsible for supporting all customer-facing technologies.

What is the Audio-Visual Engineer responsible for?

The Audio-Visual Engineer will be responsible for providing support and management of the company's conferencing equipment (video conferencing, audio visual, web, streaming, etc.). This includes conference room equipment (Teams, Zoom, Crestron, cameras, computers etc.), video conference call preparation, special support requests, equipment, and general technical and operational support. They will be responsible for the facilitation and execution of audio-visual, and conferencing requests and will collaborate closely with internal customers, Facilities, Events, and technical teams to support meetings/events. We also provide AV designs and solutions for new office spaces and conference room enhancements.

What are the ongoing responsibilities of an AV Engineer?

• Provide on-site AV support and customer service for our New York offices/employees; conference rooms, large all-hands/client events, virtual meetings, local and regional venues for corporate events, and more.

• Manage the Audio/Video team calendar, which includes meeting planning and set up

• Proficiency with sound board/camera controls

• Perform preventive maintenance on conference rooms (connections, wires, peripherals, speakers, etc.)

• Train users on conference room technologies

• Install, maintain, troubleshoot, and repair server hardware for AV systems; perform analysis, diagnosis, and resolution of end user issues and problems, escalating issues internally or with support vendors when necessary

• Configure, test, maintain, monitor, troubleshoot, and decommission conferencing hardware/software

• Upgrade conference room technologies

• Troubleshoot all Audio/Video equipment problems, coordinating resolution efforts with outside vendors as appropriate

• Design conference room technical solutions to meet customer needs using defined technology standards

• Manage projects -- from obtaining quotes to production readiness, including management of vendors, internal engineering, and support teams

• Communicate and document accurate status of work-in-progress and complete with manager, team members and customers

• Order and maintain inventory of IT assets

• Manage the AV ticket queues to ensure issues are prioritized and actioned

• Provide backup assistance to peers when needed

• Availability to provide support outside business hours

What ideal qualifications, skills and experience would help someone to be successful? 

• A technical bachelor’s degree, technology area certification or equivalent combination of a bachelor’s degree plus 5 years of related experience of supporting meetings in a corporate environment

• Experience in mid to large, global enterprise environments, with geographically- dispersed, culturally-diverse populations

• Expertise supporting Zoom/Teams/Webex and other conferencing technologies

• Ability to lift equipment (35-50lbs)

• Excellent skills and abilities in organization, planning, multi-tasking, and flexibility

• Excellent communication and interpersonal skills

• Good problem-solving and critical thinking skills

Preferred Qualifications:

• Domain understanding of the Financial Services or other highly regulated, industry

• Experience using ServiceNow Ticketing system

Franklin Templeton offers employees a competitive and valuable range of total rewards—monetary and non-monetary—designed to