Student Accounts Assistant Director

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The Student Accounts Assistant Director oversees Student Accounts Office activities which include student billing, accounts receivable, and collections activities while ensuring compliance with all federal state, local, and College policies and regulations. The Student Accounts Assistant Director reports to the Student Accounts Director and supervises the Student Accounts Receivable Specialists staff. The Student Accounts Assistance Director supports the day-to-day operations of the Student Accounts office, managing staff coverage during office hours and College events, maintaining Cash Receipt controls, overseeing all third-party sponsorships (including Federal, State and Local entities), and will be expected to perform all necessary functions in the absence of the Student Accounts Director.

MAJOR JOB FUNCTIONS

• Accounts Receivable Management: Assist with management of the SIS systems to ensure timely processing and posting of charges and payments.

• Customer Service: Ensure customer service support for in-person visits, email and incoming phone calls from students, parents, and third-parties. This position often handles escalated, complex, or challenging situations from the Student Accounts Receivables Specialists.

• Billing and Payments: Assist with billing of credit and clock hour student tuition and fees, including the adjustments approved through the tuition appeals process. Supervise the billing for third party sponsorships, contract billing, HSDE and shared programs. Enforce the College’s payment policies and assist with dropping students for non-payment. Work closely with the Early Learning Center to bill and collect payment for pre-school students.

• Payment Plans: Maintain College payment plans for credit and clock hour students including setting up plans each term, billing, and applying late payment fees.

• Refund Processing: Process refunds for student and third-party payments as well as financial aid disbursements.

• Collections: Oversee collections procedures for delinquent accounts, including coordinating with third-party collections agencies and processing payments collected by the agencies.

• Tax Forms: Assist with the preparation and distribution of annual 1098-T tax forms.

• Financial Aid Coordination: Transmit financial aid disbursements approved by the financial aid office weekly. Collaborate closely with the Financial Aid Office to ensure balances are updated with award offers and uncashed refunds are returned to the appropriate Title IV fund in a timely manner.

• Compliance: Ensure adherence to all federal, state, local, and College policies and regulations, including Title IV cash management rules, FERPA, and the Fair Debt Collections Practices Act (FDCPA).

• General Support: Represent and participate in the coordination of Student Accounts Office’s role in the registration process including participation in registration events.

SECONDARY FUNCTIONS

• Support the College's annual audit process.

• Provide additional support to the Student Accounts Director as assigned.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Accounting, Business. or related field

• 3-5 years of progressively responsible experience in a higher education Student Accounts/Bursars position, including supervisory experience

• Knowledge of student information systems and FERPA regulations

• Experience with financial aid refunding and Title IV compliance.

• Familiarity with higher education finance regulations and best practices

• Knowledge of collection laws and third-party billing

• Excellent customer service and communication skills, both written and oral, for interacting with diverse populations

• Ability to work independently and as part of a team to complete multiple time-sensitive tasks

• Strong organizational, analytical, and problem-solving skills